Housekeeping Supervisor

Table Mountain Casino - Friant, CA

Full-time - Mid Level

Friant, CA

Amusement, Gambling, and Recreation Industries

About the position

The Housekeeping Supervisor is responsible for overseeing all House Attendants and Room Attendants during their shift, ensuring that the highest cleanliness standards are maintained throughout the hotel, including guest rooms and back-of-house areas. This role involves assigning tasks, responding to guest requests, and maintaining effective communication within the department to ensure guest satisfaction and operational efficiency.

Responsibilities

• Assign daily work assignments to Room and House Attendants and may perform cleaning duties
• Assist in posting room occupancy records
• Respond quickly to guest requests in a friendly manner
• Assist with guest service resolutions regarding housekeeping service or equipment to ensure guest satisfaction
• Post work orders for any hotel room, hallway, storage area, and public area repairs
• Collect lost and found items from the Room and House Attendants and follow Company-wide lost and found procedures
• Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, and public areas
• Ensure adherence to all sanitary and safety policies and procedures
• Maintain adequate shift coverage and scheduling to ensure proper coverage based on workload and demand of the Hotel business
• Maintain effective working conditions with other departments, personnel, and guests
• Review the cleanliness of the Hotel with Director of Hospitality on a regular basis
• Maintain and complete departmental employee records including tracking forms, disciplinary action, commendations, evaluations, and any other personnel related forms
• Stock, inventory, and monitor all linen, supplies, equipment
• Report any safety related repairs or requests to the Director of Hospitality
• Responsible for the staffing, training, and scheduling of Hotel Room and House Attendant Team Members based on forecasted occupancies
• Ensure the completion of any housekeeping reports and communicate the clean and available rooms to the Guest Services Department
• Responsible for communication within their department ensuring that information is effectively communicated with Team Members
• May operate company vehicles or equipment as assigned
• Display a professional image at all times through appearance and dress
• Ability to work a flexible schedule (available for morning, mid, and evening shifts, weekends/holidays as required)
• Follow applicable TMCR company policies and procedures including Hotel Operations policies & procedures
• Perform other duties as assigned

Requirements

• High school diploma or equivalent is required
• Two (2) years of experience in housekeeping services and floor care required
• One (1) year of supervisory and management experience preferred
• Previous hospitality (casino, hotel, or guest service) experience preferred