Houseperson - Colcord Hotel

Colcord Hotel - Oklahoma City, OK

Full-time

Oklahoma City, OK

Accommodation

About the position

The Houseperson position at Colcord Hotel is responsible for maintaining cleanliness and orderliness throughout the hotel facilities. This role involves a variety of cleaning services, setup and breakdown of banquet functions, and ensuring a positive guest experience by keeping all areas tidy and well-stocked. The Houseperson works closely with the Housekeeping department and assists with heavy lifting and trash removal as needed.

Responsibilities

• Coordinates cleaning schedule according to Housekeeping, Event Space and Restaurant Operations.
• Dusts both low and high areas.
• Wipes down or cleans various surfaces.
• Sweeps, mops, scrubs, strips, extracts, waxes, buffs, vacuums, etc. all types of floors.
• Removes and properly disposes of discarded materials.
• Ensures that all lobbies, guest corridors, service areas, linen closets, restrooms and storage areas are always clean and tidy.
• Restocks all linen and storage closets on daily basis.
• Restocks all cleaning supplies on daily basis.
• Restocks all supplies that are needed for guestrooms and housekeepers' carts.
• Assists Housekeeping Room Attendants with heavy lifting and trash removal.
• Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and Company safety/sanitation requirements.
• Operates commercial equipment, including but not limited to, carpet extractor, floor buffer, and wet/dry vacuums.
• Maintains complete knowledge of correct maintenance and use of equipment.
• Responsible for turning in all lost and found articles to the Housekeeping Office to be logged.
• Set-up tables, chairs, podiums, staging, risers, dance floors, signs, decorative elements, and other banquet equipment for meetings, private dining and catering events in accordance with customer contract requirements as needed.
• Properly clean and set meeting rooms and banquet functions per specifications BEO or as given by Banquet Management including vacuuming, cleaning walls and windows/mirrors.
• Transport and store all tables, chairs and other equipment needed for setting up and tearing down banquet functions.
• Performs basic repair and maintenance of facilities, guest rooms and public spaces.
• Ensures security of any assigned keys.
• Constant awareness of hazardous conditions or safety hazards and report to management.
• Reports accidents, injuries, and unsafe work conditions to supervisor.
• Understands the emergency procedures for the Housekeeping department and the entire Hotel.
• Follows all of Company safety and sanitation policies.
• Provides guests with the utmost in service and courtesy.
• Completes guest requests in a timely and professional manner.

Requirements

• Fluency in English is desirable.
• Ability to read room numbers, dates, interpret Banquet Event Orders and basic instructions.
• Ability to use a computer and portable electronic devices.
• Ability to handle multiple tasks and maintain a pleasant/friendly outgoing personality.
• Ability to effectively communicate with management and peers.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Displays commitment to the Company by demonstrating initiative toward assigned tasks and willingness to learn.
• Must be available to work varied shifts, including weekends and holidays.
• Ability to follow instructions accurately and work with a minimum of supervision.
• Ability to maintain excellent attendance and punctuality.
• Ability to be well groomed, clean and neat.
• Organizational skills.