Housing Case Manager (EHP)

$55,000 - $55,000/Yr

Housing Solutions of New York

Full-time - Entry Level

About the position

The Housing Case Manager (EHP) at Housing Solutions of New York is responsible for providing comprehensive case management services to clients within the Enhanced Housing Placement program. This role focuses on conducting assessments, coordinating support services, facilitating housing applications, and assisting clients in maintaining housing stability. The ultimate goal is to support client independence and enhance housing retention through direct interaction and community linkage.

Responsibilities

• Directly manage a caseload of clients.
• Conduct an initial assessment within 30 days of a client's placement, and quarterly reassessments thereafter, to identify clinical, housing, and support service needs.
• Assist clients who apply for supportive housing with all aspects of the application process, including document collection and interviewing with potential supportive housing providers.
• Document in the client's case record, including dates and outcomes of all housing search activities.
• Develop an initial service plan with the client, which is updated quarterly to document short and long-term goals related to clinical, housing, and support service needs.
• Encourage life skills such as money management to promote self-sufficiency and achieve financial independence.
• Identify and prepare clients for subsequent placement into permanent supportive housing, scatter site housing, or independent housing.
• Assist clients with obtaining and maintaining all government benefits and services for which the client is potentially eligible.
• Provide services in a linguistically and culturally sensitive manner, including services that address concerns of clients who identify as LGBTQIA+, nonbinary, and gender non-conforming.
• Ensure the inputting and retrieval of all required information and documents from the Coordinated Assessment and Placement System (CAPS) database.
• Maintain, update and download files from the CAPS database, and send files to the interviewing team with manifest.
• Provide client assistance with accessing and maintaining public benefits/entitlements, medical, mental health and substance use services.
• Work cooperatively with Property Management and Funders, with tenant coordination, to expedite the completion of applications.
• Prepare and maintain all records, correspondence, and files for all lease-ups.
• Monitor potential tenant's application progress and report status to Site Director.
• Prepare, review, and ensure the accuracy and timeliness of contract reports and statistical information for HSNY management and funders.
• Liaise between NYC HRA, HRA and HPD on behalf of HSNY as needed.
• Comply with all Federal, State, City and HSNY security and privacy policies intended to protect the security and privacy of individually identifiable health information.
• Communicate with Clinical Director on issues related to application status.

Requirements

• Bachelor's degree (B. A. or B. S.) and three years of applicable experience and/or equivalent experience required.
• Exceptional written and oral English communications skills; proficiency in written and oral Spanish is preferred.
• Computer skills, including familiarity with MSWord and Excel.
• Ability to manage multiple priorities simultaneously.

Nice-to-haves

• Master's degree preferred.

Benefits

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance