Housing Counselor

Coalition For The Homeless Of Central Florida - Orlando, FL

Full-time - Entry Level

Orlando, FL

Social Assistance

About the position

The Housing Counselor will work under the supervision of the Diversion Program Manager to assist clients seeking shelter by employing conflict resolution strategies and a client-centered approach. The role focuses on empowering individuals to navigate their path back to housing while maintaining a professional and respectful environment. The position requires adaptability and a commitment to the coalition's values.

Responsibilities

• Initiate creative problem-solving conversations to identify solutions to immediate housing crises for all households that enter the Intake Center.
• Identify and implement strategies to prevent homeless persons from entering shelters.
• Provide conflict resolution and mediation services with clients' landlords, family, or friends.
• Assist clients with connections to family and other supports.
• Provide strengths-based case management to all Diversion clientele.
• Bolster clients' ability to think for themselves, weigh options, advocate for their needs, and act on their behalf.
• Assist clients with access to mainstream services and benefits.
• Provide assistance with locating affordable housing and advocacy.
• Demonstrate effective communication skills in building relationships with all staff and clients.
• Treat all guests, volunteers, and staff with respect and dignity.
• Maintain strict confidentiality of all information.
• Adhere to Coalition policies and procedures.
• Conduct intakes and enter client information accurately in the Homeless Manager Information System (HMIS).
• Perform other duties necessary for the effective operation of the program as assigned by the Diversion/Intake Program Manager.
• Monitor productivity measurements closely, with an expectation of successfully diverting no less than thirty (30) clients per month.

Requirements

• Associate's Degree or equivalent college credits in a social services field; Bachelor's Degree preferred.
• Five or more years of documented social service experience if no degree is held.
• Experience in homeless services, case management, mental health, permanent supportive housing, and rapid rehousing preferred.
• Ability to engage empathetically and non-judgmentally with clients in stressful situations.
• Proficiency in written and verbal communication.
• Cultural competence across diverse populations.
• Ability to manage a work schedule and keep appointments as scheduled.
• Problem-solving, decision-making, and conflict resolution skills.
• Computer skills including Microsoft Excel, Outlook, and Word.

Nice-to-haves

• Bilingual candidates are encouraged to apply.
• Veterans are encouraged to apply.

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance