Robert Half - Tacoma, WA
posted 29 days ago
Full-time - Manager
Tacoma, WA
Administrative and Support Services
About the position
The Housing Specialist Program Manager will oversee operations for multiple housing programs within a non-profit organization dedicated to providing social services to the community. This role involves supervising a small team, managing customer and community relations, budgeting, ensuring safety, and long-term planning. The position is 100% on-site in Tacoma, WA, and offers a contract to permanent employment opportunity.
Responsibilities
- Supervise multiple programs and ensure the programs operate in accordance with agency policies, procedures, and regulations.
- Oversee fiscal management tasks including budgeting, planning, and managing supply and staffing expenditures within programs.
- Foster and maintain relationships with external partners through community collaboration and meetings.
- Manage service-related issues and their resolutions, maintaining high-quality service.
- Evaluate contract deliverables to ensure fulfillment and maintain critical thinking in all aspects of the role.
- Develop and implement department safety policies, conduct case investigations, incident reports, and post-accident investigations.
- Collaborate with the leadership team on strategic planning and long-term goals.
- Provide guidance, supervision, and coaching to supervisors leading teams, focusing on performance outcomes and budget considerations.
- Oversee the operation of housing programs.
- Ensure the safety and well-being of all program participants and staff.
Requirements
- Possess a degree in Social Services or a related field
- Demonstrable understanding and application of housing regulations
- Proven experience in Case Management
- Prior experience in a supervisory or managerial role
- Ability to develop, monitor, and evaluate program metrics and objectives
- Strong commitment to providing excellent customer service
- Experienced in community engagement and building relationships
- Knowledge of safety management, with a focus on supportive housing environments.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
