Houston Heights RX Tech - Pharmacy Tech - Part-Time

H-E-B - Houston, TX

Part-time - Entry Level

Houston, TX

10,001+ employees

Food and Beverage Retailers

About the position

H-E-B operates over 250 pharmacies throughout Texas, employing over 800 Pharmacists while maintaining a 3:1 technician support ratio. Joining the H-E-B Pharmacy team is an opportunity to make a difference, help people live healthier lives, and provide a level of service that extends beyond filling prescriptions. As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. In this role, you will be expected to embody a strong team orientation, support the integrity of pharmacy practice within our retail environment, and demonstrate a willingness to pitch in at any moment for any reason. You will be responsible for various pharmacy operations, including managing exception stations, processing prescriptions, coordinating screening events, and maintaining compliance with pharmacy standards. Your role will also involve inventory management, customer service, and ensuring the privacy and confidentiality of personal health information as required by HIPAA. We are looking for individuals who have a high school diploma or equivalent, are at least 18 years old, and possess experience as a retail Certified Pharmacy Technician. Active CPhT certification is required, along with a passion for results and a commitment to providing superior customer service. You will be expected to work in a fast-paced environment and manage multiple priorities while maintaining composure in high-stress situations.

Responsibilities

• Role models and provides superior customer service and service standards.
• Promotes and embodies 'Greet, Ask & Thank' and H-E-B telephone strategies.
• Manages exception station and solves third-party issues.
• Receives and processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system.
• Processes third-party prescriptions and manages adjudication review.
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required.
• Maintains H-E-B Rx screener status and participates in screening events.
• Assists with pharmacy operations-related tasks such as responding to recalls, offsite record storage, DSD reconciliation, and out-of-date/dead stock returns.
• Orders and manages inventory; processes invoices daily in a timely manner.
• Reviews Warehouse and DSD orders; checks deliveries for accuracy and notifies H-E-B/DSD vendor of discrepancies.
• Maintains automated prescription processing equipment, including calibration, maintenance, stocking, and proper report execution.
• Applies computer troubleshooting and prescription application overview.
• Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.).
• Performs prescription assembly and ensures compliance with Central Fill check-in procedures.
• Participates in and ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review.
• Ensures proper return to stock (RTS) procedures are followed and is responsible for organization and presentation of pharmacy shelves.
• Participates in and supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance.

Requirements

• At least 18 years of age (mandatory).
• High school diploma or equivalent.
• 3+ years of pharmacy experience (preferred).
• 1+ years of experience as an active retail Certified Pharmacy Technician.
• Experience working in a fast-paced environment.
• Active State of Texas registration as certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration date.
• Certification as an H-E-B Pharmacy Technician.
• Successful completion of all required training (e.g., H-E-B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR, etc.).
• Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system.
• Knowledge and understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs).
• Advanced communication skills and advanced telephone etiquette.
• Intermediate computer skills, including MS Office, Windows, and H-E-B related systems/applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager).
• Mathematical skills, including calculating measurements.
• Ability to manage multiple priorities and shift focus between tasks.
• Ability to maintain composure in high-stress situations.
• Ability to work with little direct supervision; self-starter.
• Welcomes working in a team-oriented environment and is open to cross-training.

Nice-to-haves

• Experience with RxEVO certification.
• Previous experience in a retail pharmacy setting.

Benefits

• Continuing education credits.