Hewlett Packard Enterprise - Jackson, MS
posted 5 months ago
As an HPC System Administrator at Hewlett Packard Enterprise, you will play a crucial role in providing technology consulting to both external customers and internal project teams. Your primary responsibility will be to deliver technical support and leadership in the creation and delivery of technology solutions tailored to meet the specific business needs of our customers. This position requires you to maintain effective customer relationships to ensure high levels of customer satisfaction. You will be expected to stay updated with leading-edge technologies and industry trends, contributing to the company's solutions portfolio by sharing insights and methodologies based on your experiences with customer projects. Your role will also involve shaping technical direction and strategies within the organization and for external clients, with a focus on achieving revenue and customer satisfaction goals. In this position, you will be accountable for maintaining system health across HPC systems, which includes monitoring compute, network, and storage components. You will handle client tickets, create and manage support cases, and maintain availability reports to track service level agreements (SLAs). Additionally, you will be responsible for planning and executing monthly patch upgrades and maintaining the required system security posture. Your role will also involve troubleshooting hardware issues, assisting clients with application installations, and documenting hardware repairs. You will need to maintain an on-call schedule to support our 365 24x7x2/4 contracts and assist with hardware and system installation activities for new systems. This position requires a Top Secret Clearance and certifications such as CompTIA Security+ and CompTIA Linux+.