HQ Customer Service Rep

Turner Construction Company - Saddle Brook, NJ

Full-time - Mid Level

Saddle Brook, NJ

Construction of Buildings

About the position

The Customer Service Representative at Turner Construction Company serves as the primary client contact within the brokerage, focusing on ensuring overall client satisfaction. This role requires a deep understanding of insurance programs, documentation, and client needs, making it essential for maintaining strong client relationships and managing insurance-related tasks effectively.

Responsibilities

• Independently analyze insurance and financial data for client insurance program submissions.
• Develop and make coverage and renewal recommendations as part of the Client Service Team.
• Independently prepare initial submission documents, including applications and account overviews.
• Manage all quotation activity and follow up with carriers for missing items.
• Compile, review, and analyze initial quotations and carrier responses.
• Draft and submit initial quote documents for clients.
• Prepare binding documentation and review all policies for compliance with program requirements.
• Invoice coverage and coordinate premium payments.
• Follow up with carriers for policy issuance and review all policies for compliance.
• Issue program instructions to all system vendors and support staff.
• Independently prepare and analyze monthly client reports.
• Respond to all client questions regarding coverages, limits, and change requests.
• Prepare and send out endorsement requests as needed.
• Draft technical responses and assemble documents for RFPs.
• Draft and issue general letters of insurability on behalf of insurance carriers.
• Issue documentation related to insurance programs as needed.
• Maintain schedule of insurance for assigned clients and update Insurance Manuals.

Requirements

• Bachelor's degree in Insurance, Risk Management, Finance, Business Administration, or similar program.
• Minimum of four years of insurance or claims administration experience, or equivalent education and training.
• Broker's license required.
• Proven written and verbal communication abilities.
• Proficiency with Microsoft Office suite and various insurance-based RMIS or brokerage management systems.
• Ability to understand and interpret contract and insurance documents and forms.
• Strong interpersonal skills to work with individuals at all levels.

Nice-to-haves

• CPCU, ARM or similar insurance designation desired.
• Ability to travel.