About the position
The Human Resources Coordinator at Mercy Corps plays a vital role in supporting the US Human Resources Department by providing administrative and coordination support. This position is essential for ensuring that the HR team can effectively manage the lifecycle of team members within the organization. The HR Coordinator is responsible for a variety of tasks that facilitate the smooth operation of HR functions, including the collection and processing of new hire paperwork, maintaining documentation platforms, and supporting statutory reporting requirements. The role requires a proactive approach to managing HR-related inquiries and documentation, ensuring that all processes are completed accurately and in a timely manner. In addition to administrative duties, the HR Coordinator will actively contribute to HR-related projects, such as the digitization of Mercy Corps' physical employment records. This project aims to enhance the accessibility and organization of employee documentation, which is crucial for maintaining compliance and supporting the HR team’s operational needs. The HR Coordinator will also be involved in maintaining and updating team member information in the Human Capital Management System (HCM) and Application Tracking System (ATS), ensuring that all data is current and accurate. The successful candidate will demonstrate a commitment to Mercy Corps' values, including respect for diversity and inclusion, and will actively engage in safeguarding practices. This position requires a high level of confidentiality, strong organizational skills, and the ability to maintain productive relationships with various stakeholders within the organization. The HR Coordinator will report directly to the US HR Manager and will work closely with other members of the People Team to support global HR priorities and initiatives.
Responsibilities
- Provide overall administration for the US HR Department, supporting HQ and Global functions.
- Maintain team documentation platform, transitioning from Google Folders to Microsoft SharePoint.
- Assist in the collection and processing of all new hire paperwork, including copying, assembling, and sending new/rehire paperwork as needed.
- Support the HR Team with statutory reporting and employee notification & labor law posting requirements.
- Follow up on outstanding paperwork for new hires, changes, and terminations.
- Assist with employment verifications, including Public Service Loan Forgiveness (PSLF).
- Triage the team's mailbox and assign inquiries to the respective team member.
- Provide audit support for both internal and external audits as needed.
- E-file all HR related paperwork into the appropriate team member files.
- Maintain and update team member information in Mercy Corps' Human Capital Management System (HCM) and Application Tracking System (ATS).
- Draft Employment Verifications for the US HR Team.
- Manage and triage physical mail to the respective People Team Department.
- Support the People Team with global priorities, diversity & inclusion efforts, data entry, and reporting.
- Actively support and contribute to HR-related projects, including the digitization of Mercy Corps' physical employment records.
Requirements
- Bachelor's degree or 2+ years of administrative/coordination support experience.
- Ability to maintain operational consistency with other team members and keep management informed.
- Demonstrated history of providing excellent customer service and attention to detail.
- Ability to follow procedures, complete tasks with high quality outputs, meet deadlines, and shift priorities while maintaining effective time management.
- Historically demonstrated ability to maintain confidential information.
- Strong problem-solving skills, effective organizational and interpersonal skills, and strong written and verbal communication.
- Understanding of HR processes and data, common analytical techniques, and methodologies to share information and trends with non-HR professionals.
- Understanding of major US employment laws including EEOC, COBRA, FMLA, and FLSA is a plus.
- Fluency in English is required; proficiency in another language such as French, Arabic, or Spanish is strongly preferred.
Nice-to-haves
- Proficiency in another language such as French, Arabic, or Spanish.
Benefits
- Flexible hybrid work model with at least three office days per week.
- 5% of time dedicated to learning activities for personal and professional growth.
