HR Director

$80,000 - $110,000/Yr

Unclassified - Concord, MA

Full-time - Mid Level

Concord, MA

11-50 employees

About the position

The HR Director at The Pesce Network is a pivotal role that collaborates closely with the executive team to enhance the overall employee experience and ensure the highest standards of customer service across over 50 Dunkin' locations in Massachusetts. This position is not just about managing human resources; it is about developing and implementing effective HR strategies that align with the business objectives of a rapidly growing family-owned network. The HR Director will be responsible for ensuring compliance with all applicable laws and regulations while fostering a positive work environment that promotes career growth and employee satisfaction. In this role, the HR Director will develop training programs, career development initiatives, and orientation materials that equip both crew members and managers with the skills necessary to perform at a high level. This includes creating job aids that enhance customer service delivery. The HR Director will also provide guidance and support to field teams regarding HR policies, procedures, compliance, and best practices, ensuring that all employees are well-informed and supported in their roles. Handling employee relations matters is a critical aspect of this position, which includes conflict resolution, disciplinary actions, and conducting investigations when necessary. The HR Director will manage compensation and benefits programs, ensuring that they are competitive and meet the needs of employees. Maintaining accurate and up-to-date employee records while ensuring confidentiality and compliance is also a key responsibility. The HR Director will monitor HR metrics to gauge employee satisfaction and recommend improvements to HR processes and offerings, thereby contributing to a positive workplace culture. Additionally, the HR Director will oversee the monthly bonus process and performance management process, directly managing a team that includes an HR Administrator, Payroll/HR Assistant, and Payroll Specialist. This role requires a strategic thinker who can manage multiple priorities in a fast-paced retail environment while building strong relationships with employees at all levels.

Responsibilities

• Develop and implement effective HR strategies and processes that support business objectives and ensure compliance with applicable laws and regulations.
• Create training, career development, orientation, and job aid materials for crew and managers.
• Provide guidance and support to field teams on HR policies, procedures, compliance, and best practices.
• Handle employee relations matters, including conflict resolution, disciplinary actions, and investigations.
• Manage compensation and benefits programs.
• Maintain accurate and up-to-date employee records, ensuring confidentiality and compliance.
• Monitor HR metrics to ensure employee satisfaction and recommend improvements to HR processes and offerings.
• Manage the monthly bonus process and performance management process.

Requirements

• Management experience in a retail environment.
• Strong customer service skills.
• Proficiency in ADP and payroll management systems.
• Experience with databases and HRIS.
• Strong math and accounting skills.
• Conflict management skills.
• Knowledge of human resources best practices and employment laws.
• Excellent relationship-building skills.
• Strong communication skills, both verbal and written.

Nice-to-haves

• Business or related degree preferred.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance