HR Generalist (Field)

$75,000 - $95,000/Yr

Arch Amenities Group - Chicago, IL

Full-time - Mid Level

Chicago, IL

Amusement, Gambling, and Recreation Industries

About the position

Arch Amenities Group (AAG), the world's leading spa, fitness, and leisure firm, is seeking a Senior Human Resources Generalist to join the team. This position is primarily remote, with a preference for candidates located in the DC, NY/NJ, or Chicago metro areas. The Senior HR Generalist will report directly to the Vice President of Human Resources and play a crucial role in implementing the HR strategy for AAG. This strategy focuses on several key pillars, including creating system paths for compliant and efficient human capital transactions, building system guardrails to reduce compliance risk, and developing processes to deliver training and knowledge to the workforce. Additionally, the role involves using data to define and execute people development activities and supporting the HR team in creating tools that help employees engage with benefits resources. The Human Resources Generalist will be responsible for understanding the business verticals and centralized tools to partner effectively with field managers on employee cycle KPIs, which include selection, onboarding, training, and people development. A significant part of the role involves optimizing ADP talent management technology to attract and retain talent across the organization. The Generalist will also need to gain fluency in HR technical systems, such as ADP Workforce Now and Recruiting Management, to track metrics, consult with field teams, and complete projects effectively. In addition to these responsibilities, the HR Generalist will guide field managers and employees on human resources policies and procedures, ensuring adherence to a standardized onboarding process. They will measure effectiveness through surveys and ensure that all roles have correct Standard Operating Procedures (SOPs) aligned with job descriptions and business needs. The role also includes conducting monthly bench planning sessions to assess and improve the current level of talent and ensure a pipeline of talent for key roles. The HR Generalist will partner with business leaders to review metrics related to vacancy rates, financial performance, and customer satisfaction, making determinations around development and talent needs to sustain the business. Furthermore, the Generalist will support the adoption and implementation of key HR initiatives, including equity, reward and recognition, and system upgrades.

Responsibilities

• Gain an understanding of business verticals and centralized tools to partner with field managers on employee cycle KPIs (selection, onboarding, training, and people development).
• Optimize ADP talent management technology to attract and retain talent across the organization.
• Gain fluency in HR technical systems (ADP WFN and Recruiting Management) to track metrics and consult with field teams.
• Guide field managers and employees on human resources policies and procedures, including benefits and employment statute inquiries.
• Ensure adherence to a standardized onboarding process to get employees to targeted proficiency levels quickly.
• Measure effectiveness of onboarding via surveys.
• Ensure all roles have correct SOPs aligned with job descriptions and business needs.
• Provide leadership with metrics to demonstrate employee progress in completing training on SOPs.
• Conduct monthly bench planning sessions to assess and improve current talent levels and ensure a talent pipeline for key roles.
• Partner with business leaders to review metrics around vacancy rates, financial performance, and customer satisfaction to determine development and talent needs.
• Support the adoption and implementation of key HR initiatives such as equity, reward and recognition, and system upgrades.

Requirements

• Bachelor's degree (B.A.) in Human Resources or related field.
• 5-7 years of experience in wellness or hospitality field operations, Human Resources, or equivalent combination of education and experience.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Demonstrated proficiency in a market-leading HCM system, preferably ADP.
• Knowledge of and ability to apply human resource management principles, including hiring, training, coaching, and evaluating employees.
• Strong problem-solving skills, including listening to, interpreting, and meeting the needs of others.

Nice-to-haves

• Experience in the spa, fitness, or leisure industry.
• Familiarity with compliance and regulatory requirements in HR.

Benefits

• Competitive salary range of $75,000 - $95,000 per year.
• Pay transparency in accordance with Fair Compensation Strategy by the US Government.