HR Information System (HRIS) & Operations Manager

About the position

Join the Indian River State College Team - Exceptional Benefits Await You! At Indian River State College, you'll do more than just build a career-you'll have the opportunity to make a meaningful impact by supporting our students, staff, and faculty. In return, we offer a comprehensive benefits package designed to promote your well-being, secure your future, and enhance your work-life balance. The Human Resources Information System (HRIS) & Operations Manager works closely with the Associate Vice President of Human Resources with responsibility for providing operational and technical leadership and support to the HR Operations team, which is accountable for ensuring all employees inquiries are accurately addressed in a professional, timely manner. The HRIS & Operations Manager is responsible for overseeing HRIS/ERP systems and technologies, leading process improvement initiatives and leading projects within the department. The HRIS & Operations Manager establishes and communicates the required performance levels and service standards to ensure productivity meets or exceeds service and quality standards.

Responsibilities

• Plans, coordinates and directs HR operations; provides direction in alignment with the mission, visions, and values of Indian River State College and ensures compliance with the college policies, regulations and standards of practice.
• Provides leadership and coaching to the HR Operations team including workload management, overall strategic direction, prioritization, project guidance, and individual development and coaching.
• Partner with leaders across the College to determine solutions on how to best utilize HR technologies to support operational objectives.
• Work closely with the IT departments to resolve large systemic issues that may impact operations, Payroll, and other departments.
• Develop and execute a strategy for HR Operations to deliver continuous process improvement initiatives while providing a positive employee experience.
• Ensures HR Operations provides quality, consistent and efficient customer service and identifies best practices.
• Continuously reviews and evaluates internal operating processes, facilities, systems and procedures for effectiveness, efficiency and responsiveness.
• Develops, measures, and reports on key performance indicators (KPI's); leverages company resources to lower transaction costs, reduce cycle time, improve performance and improve responsiveness to employee needs.
• Manage and align multiple priorities through strong project leadership, systems knowledge and effective communications.
• Within our ERP build and maintain a job architecture for our different organizations within the college.
• Complete all other duties and responsibilities as assigned.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field required; Master's degree preferred.
• Minimum of seven (7) years of progressively responsible experience in HR operations, HRIS systems, or a related field, with at least three (3) years of supervisory or team leadership experience.
• Demonstrated experience managing or supporting enterprise-level HRIS/ERP systems (e.g., Workday, Banner, PeopleSoft, or similar).
• Strong knowledge of HR functional areas including recruitment, onboarding, benefits, payroll, compensation, compliance, and employee data management.
• Proven ability to analyze data, generate reports, and use metrics to support strategic planning and decision-making.
• Experience with process improvement, workflow optimization, and change management initiatives.
• Understanding of system integration, security, user roles, and data integrity within HRIS platforms.
• Experience in a higher education or public sector environment is preferred.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and provide end-user support.
• Strong organizational skills with attention to detail, ability to manage multiple priorities and meet deadlines.
• Commitment to confidentiality, professionalism, and fostering a customer-service-oriented HR environment.

Nice-to-haves

• Experience in a higher education or public sector environment is preferred.

Benefits

• Comprehensive Health Coverage including Medical, Dental, Vision, Flexible Spending Plans, Employee Assistance Program (EAP), Life insurance and Supplemental plans.
• Retirement Plans through the Florida Retirement System (FRS) and additional investment opportunities like tax-deferred annuities and Roth 403(b) plans.
• Generous Paid Time Off including vacation, personal, and sick leave.
• Employee Discounts on various services, including tickets to popular attractions in the area.
• Professional Growth Opportunities through meaningful projects and professional development.