HR Operations Coordinator Full Time

BJ's Wholesale Club - Owings Mills, MD

Full-time - Entry Level

Owings Mills, MD

10,001+ employees

General Merchandise Retailers

About the position

As an HR Operations Coordinator at BJ's Wholesale Club, you will play a vital role in supporting the administrative functions within the club. Your responsibilities will include participating in the hiring process, facilitating team member orientation, and assisting with benefit enrollment. You will also be tasked with updating and maintaining HR records, filing, and ensuring effective communication with team members. A significant part of your role will involve managing comprehensive scheduling processes and overseeing club payroll to ensure accuracy and timeliness. In this position, you will be expected to carry out job functions and responsibilities as assigned, supporting the application of club policies, procedures, and compliance. You will strive for flawless execution and hold yourself accountable while acting with honesty and integrity. Your focus will be on addressing member concerns and escalating issues as appropriate, ensuring a safe and positive environment for both members and team members. Embracing inclusion and diversity will be essential, as you will work collaboratively with your colleagues to achieve common goals. Your daily tasks will include delivering service excellence through all points of contact, resolving and deescalating member concerns, and maintaining a commitment to the GOLD Standards of service. You will be responsible for understanding and accessing production and financial performance reporting for your department, recognizing the connection between consistent execution and positive business impact. Overall, your role will be crucial in fostering a supportive and efficient HR environment within the club.

Responsibilities

• Participates in weekly meetings with CoE (Center of Excellence) and sets up 2nd interviews for Club Manager/Assistant Club Manager.
• Conducts new Team Member orientation and facilitates training for all new hires.
• Acts as the 'on-site administrator' of intranet-based training and communications system to coordinate club training needs.
• Controls comprehensive scheduling processes for all hourly Team Members.
• Ensures club payroll is completed accurately and timely weekly and maintains payroll records properly.
• Maintains club performance management process, disciplinary process, and corresponding logs.
• Administers all personnel paperwork, including new hire paperwork, hourly wage increases, promotions, terminations, and claims.
• Supports club talent acquisition efforts and ensures recruitment marketing materials meet GOLD standards.
• Conducts benefit orientations and facilitates communication of annual benefits open enrollment process.
• Processes LOAs in coordination with LOA Specialist and outside vendor; addresses LOA/WC issues.
• Maintains Team Member personnel and medical files and answers Team Member questions.
• Addresses non-complex team member relations issues and escalates as appropriate.
• Handles Team Member confidential information with care and gathers ordering information for Aruba orders.
• Ensures GOLD standard presentation of breakroom and HR office area daily.
• Provides support for team member recognition and engagement events as assigned.
• Ensures all legal compliance postings are current and conducts HR self-audits for club operational audit.
• Attends meetings with Regional HR Business Partner and maintains HR communication boards.
• Handles additional administrative tasks as required and maintains all club policies and procedures.

Requirements

• Detail-oriented with strong interpersonal and organizational skills.
• Prior Human Resources, administrative, or clerical experience is preferred.
• Basic computer knowledge (MS Word, MS Excel, Email) required.

Benefits

• BJ's pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Benefit plans including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, and flexible spending options.