HR Operations Coordinator Full Time

BJ's Wholesale Club - Oaks, PA

Full-time - Entry Level

Oaks, PA

10,001+ employees

General Merchandise Retailers

About the position

As an HR Operations Coordinator at BJ's Wholesale Club, you will play a vital role in supporting the administrative functions within the club. Your responsibilities will include participating in the hiring process, facilitating team member orientation, and assisting with benefit enrollment. You will also be tasked with updating and maintaining HR records, filing, and ensuring effective communication with team members. A significant part of your role will involve managing comprehensive scheduling processes and overseeing club payroll to ensure accuracy and timeliness. In this position, you will be expected to carry out job functions and responsibilities as assigned, supporting the application of club policies, procedures, and compliance. You will strive for flawless execution and hold yourself accountable while acting with honesty and integrity. Your focus will be on addressing member concerns and escalating issues as appropriate, ensuring a safe and positive environment for both members and team members. Embracing inclusion and diversity is essential, as you will work collaboratively with your colleagues to achieve common goals. Your daily tasks will include delivering service excellence through all points of contact with members, resolving and deescalating concerns, and maintaining a commitment to the GOLD Standards of service. You will also be responsible for understanding and accessing production and financial performance reporting for your department, recognizing the connection between consistent execution and positive business impact.

Responsibilities

• Participates in weekly meetings with CoE (Center of Excellence) and sets up 2nd interviews for Club Manager/Assistant Club Manager.
• Conducts new Team Member orientation and facilitates training for all new hires.
• Acts as the 'on-site administrator' of the intranet-based training and communications system to coordinate club training needs.
• Controls comprehensive scheduling processes for all hourly Team Members.
• Ensures club payroll is completed accurately and timely weekly, maintaining all payroll records properly.
• Maintains club performance management process, disciplinary process, and corresponding logs.
• Administers all personnel paperwork, including new hire paperwork, hourly wage increases, promotions, terminations, and claims.
• Supports club talent acquisition efforts by ensuring recruitment marketing materials meet GOLD standards and partnering with local organizations.
• Conducts benefit orientations and facilitates communication of the annual benefits open enrollment process.
• Processes LOAs in coordination with LOA Specialist and outside vendor, addressing LOA/WC issues as needed.
• Maintains Team Member personnel and medical files, answering questions or directing them to appropriate resources.
• Addresses non-complex team member relations issues and escalates as appropriate.
• Handles Team Member confidential information with care and maintains all HR communication boards.
• Ensures GOLD standard presentation of breakroom and HR office area daily, providing support for team member recognition and engagement events.
• Ensures all legal compliance postings are current and responsible for HR self-audits for club operational audit.
• Attends meetings with Regional HR Business Partner and maintains all club policies and procedures.

Requirements

• Detail-oriented with strong interpersonal and organizational skills.
• Prior Human Resources, administrative, or clerical experience is preferred.
• Basic computer knowledge (MS Word, MS Excel, Email) required.

Nice-to-haves

• Experience in a retail or club environment is a plus.
• Familiarity with HR software and systems.

Benefits

• BJ's pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Benefit plans including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, and flexible spending
• 401(k) plan with company match (eligibility requirements vary by position)