HR Operations Coordinator - Italian Speaking

Burberry Group - Bentonville, AR

Full-time

Bentonville, AR

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The HR Operations Coordinator at Burberry plays a vital role in supporting Italian-speaking colleagues across Europe. This position involves managing HR administration and queries throughout the employee lifecycle, ensuring accuracy and efficiency in tasks such as onboarding, contract management, and employee relations. The role is based in Maidstone, with a requirement to work in the Leeds office at least one day a week.

Responsibilities

• Responsible for the majority of employee lifecycle HR administration including contract generation, new hire input, contract changes, and leavers.
• Resolve HR queries escalated via the HR Service Desk Team, including complex employee lifecycle queries and simple Employee Relations support.
• Work closely with Employee Relations and HR Business Partners to provide HR guidance and support, considering internal policy and local employment legislation.
• Create documentation in support of the disciplinary process.
• Ensure colleague queries and tasks are resolved in a timely manner.
• Utilise a continuous improvement mindset to innovate working practices and enhance support to the business.
• Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered.
• Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience.
• Support with simple reward administration during key annual activities.
• Support the training and upskilling of the HR Service Desk Advisors.
• Act as the escalation point for managers.
• Support with ad-hoc projects and other duties as required.

Requirements

• Experience working in a HR service delivery/administration role.
• Exceptional customer service skills and comfortable communicating across all levels of seniority.
• Proficient with HR Information Systems (SAP SuccessFactors knowledge would be ideal but is not essential) and Microsoft Office (Teams, Outlook, Excel etc).
• Works well under pressure and with the ability to meet tight deadlines.
• Strong attention to detail and accuracy.
• Fluent in both English and Italian (written and spoken).