Caresoft - Wilmington, DE
posted 3 months ago
The HR Operations Coordinator will play a crucial role in supporting the background screening process for new hires, re-hires, and third-party workers at Caresoft Inc. This position is temporary and full-time, with a duration of at least six months. The coordinator will be responsible for executing the background screening process in compliance with regulatory requirements and client policies. This includes managing the employee re-screen program, which involves sending communications, adhering to re-screening timelines, and addressing employee inquiries throughout the process. In addition to background screening, the coordinator will support various programs related to employee eligibility to work, including right to work verification, I-9 verification, and regulatory reference completion. The role requires the adjudication of background screening reports according to established standards, utilizing sound judgment and following a predefined escalation matrix for any issues that arise. Maintaining accurate documentation in line with client policies and local privacy laws is essential. The coordinator will also need to stay informed about the regulatory landscape affecting the screening process to ensure a smooth user experience. A key aspect of this role is the ability to identify opportunities for process improvement and enhance the user experience throughout the screening process. The coordinator will be expected to proactively suggest solutions to leadership to streamline operations and improve efficiency.