HR Operations Manager II - US Leave & Disability Benefits

$86,840 - $130,000/Yr

TD Bank - Mount Laurel Township, NJ

Full-time - Manager

Mount Laurel Township, NJ

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Group Manager II, HR Operations is responsible for leading a team focused on leave of absence and disability benefits operational functions. This role involves providing subject matter expertise, guidance, and leadership to ensure effective process workflows, regulatory compliance, and the achievement of professional development objectives. The manager will oversee a diverse team, manage complex operational activities, and ensure excellent operational results while promoting teamwork and employee development.

Responsibilities

• Lead a team managing leave of absence and disability benefits operational functions.
• Provide subject matter expertise and operational guidance to ensure compliance and effective workflows.
• Hire, develop, and manage team performance, including setting goals and handling disciplinary actions.
• Oversee complex transactions across multiple systems and jurisdictions.
• Act as the highest point of escalation for team issues and provide direction for resolution.
• Develop and maintain relationships with internal and external partners to deliver optimal customer service.
• Contribute to the development and operationalization of the business plan, ensuring alignment with business priorities.
• Monitor service and control standards against business objectives and implement process improvements.

Requirements

• Undergraduate degree required.
• 7+ years of relevant experience in HR operations or related field.
• Excellent written and verbal communication skills.
• Strong negotiation and influencing skills with sound judgment in problem resolution.
• Proven experience in effective relationship management.
• Ability to work in a fast-paced and ambiguous environment with changing priorities.
• People management experience is required.
• Broad knowledge of Human Resources policies and procedures.
• Experience with MS PowerPoint, Excel, Outlook, and MS Word.
• Excellent analytical and problem-solving skills.

Nice-to-haves

• Demonstrated operational expertise in designing and administering operational excellence standards.
• Experience in interpreting legal rules and regulations related to HR operations.
• Strong aptitude for leadership and problem-solving with advanced communication skills.
• Subject matter expertise in US absence space, including leave and disability management.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.