HR Operations Manager II US Leave & Disability Benefits

$86,840 - $130,000/Yr

TD Bank - Portland, ME

Full-time - Mid Level

Portland, ME

10,001+ employees

Credit Intermediation and Related Activities

About the position

The HR Operations Manager II for US Leave & Disability Benefits at TD Bank is responsible for leading a team that manages leave of absence and disability benefits operations. This role involves providing subject matter expertise, ensuring compliance with regulations, and achieving operational excellence. The manager will oversee a diverse team, set goals, develop staff, and handle performance management while maintaining effective relationships with internal and external partners.

Responsibilities

• Lead a team managing leave of absence and disability benefits operations.
• Provide subject matter expertise and operational guidance to ensure excellent results.
• Hire and develop talent, manage performance, and promote teamwork.
• Oversee complex operational functions involving multiple systems and jurisdictions.
• Act as the highest point of escalation for team issues and provide direction for resolution.
• Monitor service and control standards against business objectives.
• Develop and maintain effective working relationships with partners for optimal customer service.
• Contribute to the development and operationalization of the business plan.
• Implement process improvement initiatives and support adherence to standards.
• Ensure compliance with internal and external requirements.

Requirements

• Undergraduate degree required.
• 7+ years of relevant experience in HR operations or related field.
• Excellent written and verbal communication skills.
• Strong negotiation and influencing abilities.
• Proven experience in relationship management.
• Ability to work in a fast-paced and ambiguous environment.
• People management experience is required.
• Broad knowledge of Human Resources policies and procedures.
• Proficiency in MS PowerPoint, Excel, Outlook, and MS Word.
• Excellent analytical and problem-solving skills.
• Demonstrated project and process management skills.

Nice-to-haves

• Operational expertise in designing and administering operational excellence standards.
• Experience with legal rules and regulations related to HR operations.
• Strong aptitude for leadership and problem-solving in complex environments.
• Subject matter expertise in US absence space, including leave and disability.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.