HR Operations Manager II US Leave & Disability Benefits

$86,840 - $130,000/Yr

Td Securities USA - Mount Laurel Township, NJ

Full-time - Mid Level

Mount Laurel Township, NJ

10,001+ employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The HR Operations Manager II for US Leave & Disability Benefits is responsible for leading a team that manages leave of absence and disability benefits operations. This role involves providing subject matter expertise, ensuring compliance with regulations, and achieving operational excellence. The manager will oversee a diverse team, set goals, and develop staff while maintaining effective process workflows and managing performance.

Responsibilities

• Lead a team managing leave of absence and disability benefits operations.
• Provide subject matter expertise and operational guidance to ensure compliance and efficiency.
• Hire, develop, and manage team performance, including setting goals and handling disciplinary actions.
• Oversee complex operational functions involving multiple systems and jurisdictions.
• Act as the highest point of escalation for team issues and provide direction for resolution.
• Monitor service and control standards to meet business objectives.
• Develop and maintain relationships with internal and external partners to enhance customer service.
• Coordinate with HR, Technology, Finance, and Risk Management to implement new processes and technologies.

Requirements

• Undergraduate degree required.
• 7+ years of relevant experience in HR operations or related field.
• Excellent written and verbal communication skills.
• Strong negotiation and influencing skills with sound judgment in problem resolution.
• Proven experience in relationship management and team leadership.
• Broad knowledge of Human Resources policies and procedures.
• Proficiency in MS PowerPoint, Excel, Outlook, and MS Word.
• Excellent analytical and problem-solving skills.

Nice-to-haves

• Operational expertise in designing and administering operational excellence standards.
• Experience with legal compliance in leave and disability programs.
• Strong aptitude for leadership and problem-solving in complex environments.
• Subject matter expertise in US absence policies, including leave and disability.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development opportunities
• Reward and recognition programs