HR Operations Manager

$60,000 - $70,000/Yr

Via - On-Demand Transit - Fort Worth, TX

Full-time - Mid Level

Fort Worth, TX

About the position

As Via's HR Operations Manager, you will play a crucial role in supporting employee drivers in Forth Worth, Texas. This position involves overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all aimed at fostering a positive workplace culture. You will collaborate with Via's core HR team to ensure strong relationships with employees and help shape an employee experience that aligns with Via's mission.

Responsibilities

• Manage all aspects of employee onboarding and offboarding, including pre-employment requirements, orientation, exit interviews, and necessary documentation.
• Oversee workers' compensation and unemployment claims, ensuring timely processing and compliance with regulations.
• Support employees through excellent communication and empathy, acting as their eyes and ears.
• Lead initiatives to enhance employee recognition, engagement, and overall employee experience.
• Coordinate office logistics and maintain relationships with local vendors to support local business needs.
• Foster a safe space for employees and exemplify the Via culture daily.
• Provide real-time support for employee inquiries and investigations as necessary.
• Administer employee benefits, including open enrollment, education, and addressing benefits-related questions.
• Assist with payroll processes to ensure accuracy.
• Maintain organized and accurate employee records and compliance documentation.
• Serve as a liaison with unions, if applicable, ensuring alignment with collective bargaining agreements.
• Ensure company policies are communicated, implemented, and consistently applied across the team.
• Support pre-hiring activities such as interviews, offer letters, and required testing or screenings.
• Lead termination processes, including sensitive conversations and preparing required notices.
• Deliver HR training programs, such as anti-harassment training and leadership development for managers.
• Collaborate closely with the core HR team in New York, aligning on best practices to drive efficiency.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• Minimum of 3+ years of experience in HR operations, employee relations, or a similar role.
• Experience working with unionized employee populations and understanding of collective bargaining agreements.
• Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.).
• Strong interpersonal and communication skills with the ability to handle sensitive situations effectively.
• Detail-oriented and highly organized with a process-driven mindset.
• Proficiency in HRIS systems and Microsoft Office Suite (e.g., Excel, Word).
• Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Benefits

• Free medical plans
• 401K matching