HR Operations Manager

About the position

The HR Operations Manager is responsible for overseeing and optimizing HR processes, ensuring compliance with employment laws and company policies, and managing HR systems (including internally developed systems, HRIS, Applicant Tracking System, etc.) to improve efficiency and ensure data integrity. This role requires a high degree of independence, critical thinking, and strategic problem-solving to enhance HR operational effectiveness. The HR Operations Manager collaborates closely with IT Security, IT Innovation, HR Business Partners, Talent Acquisition, L&D, Payroll, Benefits, and Compliance teams.

Responsibilities

• Develop and implement workflows, procedures, and best practices to improve operational efficiency.
• Oversee the employee lifecycle, including onboarding, offboarding, record management and retention.
• Ensure data accuracy and consistency across HR systems and reports.
• Partner with HR leadership to optimize workflows and support business objectives.
• Ensure compliance with federal, state, and local labor laws, regulations, and company policies.
• Maintain and audit employee records in accordance with legal and company requirements.
• Work with compliance team to stay updated on employment law changes and provide recommendations on workflow or procedural changes to ensure compliance.
• Support internal and external audits related to HR operations.
• Manage and maintain the HRIS, ensuring data integrity and system optimization.
• Partner with the IT Innovation team to manage, maintain and design HR technology tools such as My Success Portal, Online ECN and the Hybrid tool.
• Lead system upgrades, implementations, and integrations with other HR technology solutions.
• Train HR team members and employees on HRIS functionality.
• Generate reports and analytics to support workforce planning and decision-making.
• Serve as the primary liaison between IT Security, IT Innovation, HR Business Partners, Talent Acquisition, L&D, Payroll, Benefits, and Compliance teams for troubleshooting and system enhancements.
• Evaluate, provide recommendations, and manage HR process outsourcing vendors and contracts.
• Manage HR metrics to drive performance and add value across the organization providing regular reports to HRBPs and senior management.
• Provide leadership in the development, administration, security, and compliance of HR systems and processes.
• Recruit, interview, hire, and train new staff members.
• Oversee the daily workflow of the department.
• Provide ongoing coaching, development, and timely performance evaluations.
• Support HR administration staff growth and ensure effective succession planning.
• Serve as a mentor and coach to team members, fostering professional development.
• Contribute to the development of HR strategies and initiatives.
• Manage HR projects and initiatives, ensuring they are completed on time.
• Perform additional HR-related duties as assigned.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.

Requirements

• Bachelor's Degree in Human Resources, Business Administration, or related field or equivalent combination of education and experience required.
• 5+ Years progressively responsible work experience in HR operations, compliance or HRIS administration required.
• Strong knowledge of labor laws, HR compliance, and best practices.
• Experience managing and optimizing HRIS platforms (e.g., Workday, ADP, UKG).
• Excellent analytical, problem-solving, and communication skills.
• Ability to handle sensitive information with discretion and professionalism.
• Strong project management skills with the ability to work cross-functionally.

Nice-to-haves

• Prior supervisory experience, preferred.

Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)