HR Operations Manager

Shurtape Technologies - Hickory, NC

Full-time

Hickory, NC

Merchant Wholesalers, Nondurable Goods

About the position

The HR Operations Manager is responsible for leading and developing the HR Operations Team, overseeing the HR Service Center (HRSC) and HR Information System (HRIS). This role focuses on enhancing processes and procedures that align with the organization's strategic objectives, ensuring compliance with regulations, and providing support for HR functions that impact the organization.

Responsibilities

• Develop, lead and mentor HRSC and HRIS team by cultivating growth and encouraging development
• Manage daily departmental operations, planning and development of HR practices and procedures
• Ensure policies, procedures and HR programs are consistently administered, aligned with organizational goals, and comply with professional standards, state and federal regulatory requirements and laws
• Oversee and guide decisions regarding HR inquiries and processes
• Manage technical support of HRIS and work closely with IT department and third party consultants
• Ensure data integrity
• Provide support for existing interfaces and reports; manage organizational requests for additional needs
• Maintain security profiles in HRIS systems and train end users on HRIS systems
• Define and document all processes; create and maintain workflow with HR department to increase efficiencies and reduce duplication of work
• Partner with HRIS, third party consultants and internal clients on HRIS projects, implementations, and daily tasks; partner with HR functional areas on HRIS module implementations
• Manage transactional onboarding activities and processes through HRSC
• Ensure information used to make HR decisions is relevant, complete, and accurate in all formats
• Partner with HR Business Partners to deliver quality customer service in a timely manner
• Proactively communicate and act as a change agent by balancing employee needs with business objectives to create integrated solutions
• Develop effective working relationships by influencing or challenging the situation and status quo
• Identify strategic human capital issues in partnership with HR Business Partners by offering support, advice and expertise to resolve these matters
• Assess and anticipate human resources-related needs by participating with teams and on projects to improve human resources practices
• Discover solutions to boost morale, improve workplace relationships and productivity and strengthen retention
• Manage and interpret policies while ensuring compliance with federal, state and local regulations
• Develop process maps for HR-related administrative activities for efficient departmental operations.

Requirements

• Bachelor's degree in a business or HR-related field required, or equivalent experience
• 5-10 years' experience in Human Resources, preferably in a generalist or managerial role
• Excellent communication (verbal and listening), presentation and interpersonal skills
• Proficient skills in Microsoft Office
• Ability to exhibit strict confidentiality and work well under pressure with excellent organizational and time management skills
• Solid understanding of federal, state and local employment laws and regulations

Nice-to-haves

• Master's degree in a business or HR-related field preferred
• SPHR/SHRMCP certification preferred
• Prior experience in a manufacturing and/or distribution environment preferred
• Prior experience with UKG time & attendance preferred
• Must be team oriented and creative