HR Operations & Transactions Specialist

MITRE Corporation - Bedford, MA

Full-time - Mid Level

Remote - Bedford, MA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

At MITRE, we are dedicated to addressing our nation's most pressing challenges while ensuring the well-being of our employees. As a not-for-profit corporation, we operate without commercial conflicts, focusing solely on the public interest. Our R&D centers work on impactful projects across various fields, including cybersecurity, healthcare, aviation, defense, and enterprise transformation. This role, as an HR Operations & Transactions Specialist, is crucial in providing timely and accurate services to employees and managers regarding Workday HR transactions, employee records, and general HR policy information. You will utilize Workday to maintain data integrity and deliver optimal customer service, ensuring compliance with all relevant policies and regulations. In this position, you will be responsible for a range of HR operational processes, including managing HR transactions such as transfers, schedule changes, and pay adjustments. You will also conduct regular audits of HR transactions, validate payroll-impacting transactions, and maintain confidentiality of sensitive information. Your role will involve providing first-level support to managers and employees, ensuring that inquiries are resolved quickly and courteously. You will also be tasked with maintaining HR records in compliance with regulations and best practices, and you may refer complex issues to senior staff when necessary. This position requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service.

Responsibilities

• Provides first level functional support for all manager and employee end-users and HR staff members in Workday.
• Carries out data entry quality control procedures that ensure accurate and timely processing of all HR job transactions according to all established policies and procedures and in compliance with regulatory and company requirements.
• Responsible for HR Operational processes including HR transactions (transfers, changes of schedule, pay changes, etc.), employee records, HR forms and general HR policy information.
• Ensures that all inquiries and concerns are resolved quickly, equitably and courteously by the HR Service Center team.
• Conducts real-time, daily, weekly and monthly audits of HR transactions.
• Validates transactions which impact payroll process.
• Resolves cases with a high level of customer-focus. Coordinates the resolution of cases that require escalation or involvement from other HR Partners and Customers.
• Maintains confidentiality of all data and compliance with InfoSec, PHI and other requirements.
• Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
• May refer to senior staff, if applicable, for assistance with day-to-day problems that may arise.
• Performs other duties and tasks as assigned.

Requirements

• Proven interpersonal, oral and written communication skills.
• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD with relevant experience who can immediately contribute at this job step; or equivalent combination of related education and work experience.
• Familiar with standard concepts, procedures and practices within HR.
• Excellent customer service skills and must be a problem solver with strong analytical skills and creative thinking abilities.
• Ability to maintain confidentiality of all information.
• Strong attention to detail.
• Ability to multi-task in a fast-paced environment.
• Ability to work well under pressure.

Nice-to-haves

• Experience in Workday, Microsoft Teams, Excel and SharePoint.

Benefits

• Health Insurance
• Vacation & Paid Time Off
• Work From Home
• 401K match
• Flexible work schedule
• Professional development opportunities
• Diversity and inclusion programs
• Employee wellness programs