HR Shared Services Center Advisor II

Navy Federal Credit Union-posted about 1 year ago

$79,206 - $79,206/Yr

Full-time

Pensacola, FL

Credit Intermediation and Related Activities

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The HR Shared Services Center Advisor II at Navy Federal Credit Union serves as a trusted advisor to employees by addressing HR-related inquiries and providing guidance to both internal and external customers. This role involves identifying, researching, and resolving HR issues while ensuring compliance with policies and procedures.

Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to moderately complex HR programs, processes, procedures, and communications
Analyze and interpret a range of moderately complex issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
Resolve or arrange for resolution of operational/processing issues, inquiries, and complaints
Provide guidance to internal/external customers and stakeholders regarding moderately complex SSC processes and HR services
Perform functions in adherence to defined service level agreements
Ensure compliance with all HR related policies, practices, and procedures
Participate in user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Research, analyze and determine cause/impact of moderately complex errors/omissions
Assist in the development and implementation of policies, procedures, programs, to improve processes and reduce errors
Perform on-going quality control to ensure efficiency and accuracy of basic processes and procedures
Perform research and partner with senior staff to provide recommendations for process improvements
Perform other duties as assigned

Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
Ability to work independently and in a team environment
Working knowledge of various Human Resource issues, services, and systems
Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Effective database and presentation software skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem-solving skills
Advanced customer service focus and relationship management skills
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced skill maintaining accuracy with attention to detail and meeting deadlines
Advanced verbal and written communication skills

Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience
Experience in human capital management systems
Working knowledge of Navy Federal products, services, programs, policies, and procedures

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