HR Solutions Center Specialist - Benefits

$45,718 - $69,638/Yr

Intermountain Health - Phoenix, AZ

Full-time

Phoenix, AZ

Hospitals

About the position

This position assists caregivers with specific inquiries and processes specialty team transactions. The role involves receiving, prioritizing, documenting, and actively resolving caregiver requests. The work is conducted within enterprise HR systems to manage information and processes, and it requires collaboration with aligned Networks of Expertise and Business Partners. The position operates during regular business hours from Monday through Friday, with no regular weekends, holidays, evenings, graves, or on-call requirements. This structured schedule allows for a balanced work-life environment, focusing on providing excellent support to caregivers while maintaining a consistent routine.

Responsibilities

• Assist caregivers with inquiries and specialty team transactions.
• Receive, prioritize, document, and resolve caregiver requests.
• Manage information and processes within enterprise HR systems.
• Collaborate with Networks of Expertise and Business Partners.

Requirements

• Demonstrated progressive experience in a Human Resources, healthcare, or customer service role.
• Proficiency in computer and enterprise software including word processing, spreadsheets, presentations, and calendaring.
• Excellent customer service and problem-solving skills.
• Effective verbal, written, and interpersonal communication skills.
• Skills in collaboration, diplomacy, and discretion.

Nice-to-haves

• Work experience in human resources, learning, client relations, project management, or continuous improvement.
• Working knowledge of the healthcare industry, roles, and terminology.

Benefits

• Comprehensive benefits package covering a wide range of wellness programs.
• Support for living healthy, happy, secure, connected, and engaged.