HR Solutions Center Specialist - Benefits

$45,718 - $69,638/Yr

Intermountain Health - Jefferson City, MO

Full-time - Entry Level

Jefferson City, MO

Hospitals

About the position

The HR Solutions Center Specialist - Benefits position at Intermountain Health is designed to assist caregivers with specific inquiries and processes related to benefits. This role involves receiving, prioritizing, documenting, and actively resolving caregiver requests, ensuring that all inquiries are handled efficiently and effectively. The specialist will work within enterprise HR systems to manage information and processes, collaborating closely with aligned Networks of Expertise and Business Partners to provide comprehensive support to caregivers. This position operates during regular business hours from Monday to Friday, with no expectations for weekend, holiday, evening, graveyard, or on-call work. The focus is on delivering exceptional customer service while navigating the complexities of HR processes and systems. The specialist will be responsible for maintaining accurate records and ensuring that all caregiver interactions are documented appropriately, contributing to the overall efficiency of the HR Solutions Center. In addition to direct caregiver support, the role may involve participating in various HR initiatives and projects aimed at improving service delivery and enhancing the caregiver experience. The HR Solutions Center Specialist will play a crucial role in fostering a positive work environment by addressing caregiver needs and concerns promptly and professionally.

Responsibilities

• Assist caregivers with inquiries related to benefits and specialty team transactions.
• Receive, prioritize, document, and resolve caregiver requests effectively.
• Manage information and processes within enterprise HR systems.
• Collaborate with aligned Networks of Expertise and Business Partners to provide support.
• Maintain accurate records of caregiver interactions and requests.

Requirements

• Demonstrated progressive experience in a Human Resources, healthcare, or customer service role.
• Proficiency in computer and enterprise software including word processing, spreadsheets, presentations, and calendaring.
• Excellent customer service and problem-solving skills.
• Effective verbal, written, and interpersonal communication skills.
• Skills in collaboration, diplomacy, and discretion.

Nice-to-haves

• Work experience in human resources, learning, client relations, project management, or continuous improvement.
• Working knowledge of the healthcare industry, roles, and terminology.

Benefits

• Comprehensive benefits package covering a wide range of wellness programs.
• Support for living healthy, happy, secure, connected, and engaged.