HR Solutions Center Specialist - Benefits

$45,718 - $69,638/Yr

Intermountain Health - Dover, DE

Full-time

Dover, DE

Hospitals

About the position

The HR Solutions Center Specialist - Benefits position at Intermountain Health is designed to assist caregivers with specific inquiries and processes related to benefits. This role involves receiving, prioritizing, documenting, and actively resolving caregiver requests, ensuring that all inquiries are handled efficiently and effectively. The specialist will work within enterprise HR systems to manage information and processes, collaborating closely with aligned Networks of Expertise and Business Partners to provide comprehensive support to caregivers. This position operates during regular business hours from Monday to Friday, with no expectations for weekend, holiday, evening, graveyard, or on-call work. The focus is on delivering exceptional customer service while navigating the complexities of HR processes in a healthcare environment. The specialist will be responsible for maintaining accurate records and ensuring that all caregiver requests are addressed in a timely manner, contributing to a positive experience for all employees. In addition to direct support for caregivers, the HR Solutions Center Specialist will also play a role in enhancing the overall efficiency of HR operations by identifying areas for improvement and collaborating with team members to implement solutions. This position is critical in fostering a supportive workplace culture that prioritizes the well-being of caregivers and aligns with Intermountain Health's commitment to diversity, equity, and inclusion.

Responsibilities

• Assist caregivers with specific inquiries related to benefits.
• Receive, prioritize, document, and actively resolve caregiver requests.
• Manage information and processes within enterprise HR systems.
• Collaborate with aligned Networks of Expertise and Business Partners to provide support.
• Maintain accurate records of caregiver interactions and requests.

Requirements

• Demonstrated progressive experience in a Human Resources, healthcare, or customer service role.
• Proficiency in computer and enterprise software including word processing, spreadsheets, presentations, and calendaring.
• Excellent customer service and problem-solving skills.
• Effective verbal, written, and interpersonal communication skills.
• Skills in collaboration, diplomacy, and discretion.

Nice-to-haves

• Work experience in human resources, learning, client relations, project management, or continuous improvement.
• Working knowledge of the healthcare industry, roles, and terminology.

Benefits

• Comprehensive benefits package covering a wide range of wellness programs.
• Support for living healthy, happy, secure, connected, and engaged.