HR Solutions Director

$128,310 - $171,080/Yr

Lumen Technologies - Boston, MA

Full-time - Senior

Remote - Boston, MA

Telecommunications

About the position

As a member of our HR Solutions team, you will work on the most critical strategic priorities as a business-facing internal HR consultant and talent strategist. In a project-based, time-bound capacity, HR Solutions professionals have a multi-faceted responsibility to work across business leaders/teams, People Strategists, HR COE's, as a top internal consultant and talent expert, while also frequently driving the execution of assigned projects. HR Solutions infuses Lumen's talent strategies and cultural transformation objectives including our North Star, core operating principles, core beliefs, and IDEAS: Inclusion, Diversity, Equity, Allyship and Social Impact within solutions developed to address key business priorities with people-related strategies delivering on project-relevant success metrics. Agile methodologies are leveraged based upon the nature of the project. The Director of HR Solutions leads multiple cross-functional project teams to develop and execute HR Solutions to drive business impact through innovative talent strategies on our highest priority, most strategic, and complex projects. While this role has substantial opportunity for creativity and innovation to develop agile solutions to drive high impact, at times, projects may lean more toward execution than innovation. Project deliverables include talent-oriented solutions aimed at results of effective intake and discovery processes and root cause analysis findings. Solutions implemented may include tailored design (e.g. workshops,) and off-the-shelf COE service offerings. Some examples of solutions designed and/or delivered include: Org Design, Org Development and Effectiveness, Process Improvement, Change Management, Business Transformation and Business Strategy Consultation, Cultural Transformation, M&A activity, Leader and Employee development, and improvements across the employee and business lifecycles. Projects span from short-term consultant/advisory sessions to long-term, Lumen-wide strategic projects.

Responsibilities

• Lead multiple cross-functional teams to provide actionable insights for business leaders and People Strategists, develop and execute strategies impacting organizational performance, partner with project sponsors and teams to plan and develop new initiatives, and engage with HR COEs to deliver key transformational initiatives and services.
• Lead organizational change management (OCM) connecting business and people strategies, guiding the organization through change.
• Build trust and credibility through courageous leadership and business acumen, leveraging analytics to inform decision-making and influence business outcomes.
• Identify and evaluate project risks, provide project prioritization inputs, and leverage analytical skills to maintain a broad business perspective while understanding and interpreting business needs to utilize COE and cross-functional resources for implementing solutions.
• Ensure on-time delivery of project updates, ensuring a strong stakeholder experience, run effective project team meetings, and instill accountability throughout the project lifecycle.
• Integrate employee engagement and experience strategies, along with Lumen's cultural transformation and IDEAS objectives, into projects.
• Leverage HR systems, Technology, and AI capabilities to maximize efficiency, overall effectiveness, and holistic stakeholder experience.
• Identify and document success metrics, 'What success looks like' and ensure all projects are measured at agreed upon stages for overall effectiveness.

Requirements

• Bachelor's degree in HR or related field, or equivalent experience.
• 10+ years of progressive HR experience with expertise in talent and organizational strategy, or related fields with 4+ years of direct or matrixed leadership experience.
• Agile and flexible, with extraordinary collaboration skills and ability to influence business-unit or functional leaders.
• Exceptional organizational skills and the ability to lead multiple high-priority projects simultaneously.
• Excellent time and process management skills, and project management experience partnered with demonstrated analytical, problem solving and critical thinking skills.
• Always current on organizational, company, and industry shifts in customer/technical trends and adapts accordingly, exhibiting strong business acumen and executive presence.
• Drives new and best practices across all aspects of company and organizational strategy, talent strategies, and innovation through delivered HR Solutions projects.
• Proficient in optimizing project delivery methodologies for greater effectiveness, efficiency and impact, fostering a continuous improvement mindset.

Nice-to-haves

• Master's degree in HR or a related field.
• PMP certification.
• Professional HR certification(s) such as SHRM, SPHR, or HRCI.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k benefit for retirement savings plan
• 401(k) matching benefit
• Paid holidays
• Paid volunteer time
• Flexible scheduling options
• Professional development opportunities
• Tuition reimbursement
• Employee discount programs
• Wellness programs