HR Specialist I

US Tech Solutions - North Chicago, IL

Full-time - Entry Level

North Chicago, IL

Administrative and Support Services

About the position

The HR Specialist I position at US Tech Solutions is a vital role within the HRConnect service centers, which are dedicated to providing exceptional HR and Payroll support to employees and managers. This position is based in North Chicago, Illinois, and operates on a daily schedule from 9:30 AM to 6:00 PM, Monday through Friday. The primary focus of this role is to enhance the customer experience by addressing routine inquiries related to the HR service catalog, which includes areas such as HR, Payroll, Benefits, and Talent Management. As an HR Specialist, you will be responsible for managing employee and manager self-service support, opening tickets or cases for inquiries, and utilizing standard screens, scripts, and established procedures to resolve issues efficiently. You will leverage various resources, including policy manuals and knowledge databases, to provide accurate information and guidance to employees and managers. This role also involves executing select HR-related transactions, such as data changes, and escalating more complex inquiries to Tier II Functional Specialists when necessary. Documentation is a key aspect of this position, as you will be required to record all employee inquiries, issues, and transactions in case management tools. Additionally, you will have opportunities to participate in continuous improvement workshops and ad hoc projects, contributing to the overall enhancement of HR services and processes. This role is ideal for individuals who are detail-oriented, empathetic, and possess strong customer service skills, as you will be interacting with a diverse range of employees and managers seeking assistance with their HR needs.

Responsibilities

• Answers general questions and redirects misplaced calls
• Leverages procedures, policy manuals, knowledge databases, and other reference materials to answer employee and manager inquiries and resolve HR transactions
• Guides HR Employee Self-Service and Manager Self-Service transactions
• Executes select HR-related transactions (e.g., data changes) or appropriately escalates issues as needed
• Inputs data into Workday to transact on customer requests
• Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
• Documents all employee inquiries, issues, and transactions in case management tools as required
• Participates in continuous improvement workshops and projects as requested
• Participates in ad hoc projects as required

Requirements

• High School Diploma or GED Equivalent
• 1+ years experience within Human Resources
• 1+ years experience in customer service

Nice-to-haves

• Strong customer service and interpersonal skills
• Familiar with HR service and processes as well as HRIS tools and systems
• Able to navigate computerized data entry systems and other relevant applications
• Able to follow standard procedures and processes
• Able to escalate issues timely to the right group
• Ability to handle confidential and sensitive information