HR SPECIALIST II

$38,480 - $54,787/Yr

University of MO-System - Columbia, SC

Full-time - Entry Level

Columbia, SC

About the position

The HR Service Center Specialist at the University of Missouri plays a crucial role in providing customer service and administrative support related to human resources, particularly focusing on benefits and retirement plans. This position is part of a shared-service team that serves a diverse group of employees, retirees, and job candidates across multiple universities and healthcare systems. The specialist is responsible for addressing inquiries, processing administrative tasks, and ensuring compliance with university policies while fostering an inclusive and supportive work environment.

Responsibilities

• Provide customer service regarding benefit and retirement plan offerings, eligibility, deadlines, and processes.
• Respond to inquiries about Summary Plan Documents, coverage, and eligibility for various health plans and retirement options.
• Maintain documentation and process service tickets to ensure accurate tracking of issues and resolutions.
• Provide customer service and problem-solving regarding human resource policies and programs, including payroll and leave benefits.
• Support administrative processing, ensuring information is accurate and provided in a timely manner.

Requirements

• An associate's degree or an equivalent combination of education and experience.
• At least 1 year of experience in a relevant field.

Nice-to-haves

• An Associate's degree and 3 years of human resources office experience.
• Experience in a call center or equivalent environment.
• Familiarity with university systems and human resources policies.

Benefits

• Medical, dental, and vision plans
• Retirement plans
• Paid time off
• Short- and long-term disability
• Paid parental leave
• Paid caregiver leave
• Educational fee discounts for all four UM System campuses