HR Specialist

$52,000 - $62,400/Yr

PRI Global - O'Fallon, MO

Full-time - Entry Level

O'Fallon, MO

Administrative and Support Services

About the position

The HR Specialist position is a contract role focused on providing customer service support related to benefits and payroll inquiries. The role requires handling inquiries primarily through telephone and email, utilizing case management tools, and ensuring efficient resolution of cases. The position is hybrid, requiring three days in the office, and involves meeting key performance indicators (KPIs) for case management.

Responsibilities

• Handle inquiries via telephone and case management tool.
• Assist with benefits and payroll questions.
• Manage and resolve approximately 20 cases per day.
• Escalate complex inquiries to Tier 2 support as needed.
• Utilize Microsoft Office Suite for documentation and communication.

Requirements

• Experience in customer service, particularly in HR-related inquiries.
• Familiarity with Microsoft Office Suite.
• Ability to commute to O'Fallon, MO.
• 1 year of leadership experience preferred.

Nice-to-haves

• Corporate experience is helpful but not required.

Benefits

• Competitive hourly pay of $25 - $30.
• Hybrid work schedule with three days in the office.