HR Transformation Senior Manager, Retail

$132,500 - $302,400/Yr

Accenture - Albany, NY

Full-time - Senior

Albany, NY

Professional, Scientific, and Technical Services

About the position

As an HR Transformation Senior Manager, you will lead and shape how organizations approach HR in the digital age. Your role involves defining, shaping, selling and executing HR transformation projects that integrate digital solutions, automation, process, and organization optimization. You will work closely with clients to improve HR functions, enhancing both business performance and employee satisfaction. This high-visibility role requires strategic thinking, deep expertise in HR transformation, strong client relationships, and effective project delivery.

Responsibilities

• Build strong, trusted long-term relationships with senior client stakeholders.
• Advise clients on HR operating models, technology, and transformation strategies aligned with business goals.
• Develop and implement HR transformation strategies that blend traditional HR practices with digital innovations like AI, GenAI, and automation.
• Leverage analytics to assess current HR operations and design future-state models with technology-driven solutions to improve talent management, employee engagement, and workforce planning.
• Design new HR operating models and service delivery frameworks for clients, infusing leading practices from areas such as employee experience, digital HR, shared services, and outsourcing.
• Lead initiatives to enhance employee experience through personalization, engagement, and alignment with company culture.
• Lead the evaluation and selection of HR technologies (e.g., HRIS, AI tools) that fit client needs, culture, and business goals.
• Articulate how organizations should leverage GenAI and other advanced technologies to improve the HR function.
• Advise clients on transforming HR operations through shared services, outsourcing, and integrating digital tools and automation.
• Lead initiatives to streamline HR processes using automation, AI tools, and data analytics.
• Lead end-to-end delivery of HR transformation projects, ensuring timely, on-budget, and high-quality outcomes.
• Guide change management efforts to ensure smooth transitions to new HR processes and technologies.
• Lead business development efforts by identifying and generating new HR transformation opportunities, building on strong relationships with prospective clients.
• Develop and coach practitioners on the functional craft of HR Transformation; support learning programs and training efforts to develop our people.

Requirements

• Minimum of 8 years' experience in HR transformation, digital HR, or HR technology consulting.
• Minimum of 4 years leading large-scale HR transformation projects.
• Minimum of 4 years' experience in designing and implementing HR operating models, shared services, and outsourcing strategies.
• Minimum of 2 years' experience in the Retail Industry.

Nice-to-haves

• In-depth understanding of leading HR platforms (e.g., Workday, SuccessFactors, Oracle HCM) and their role in transforming HR operations and the employee experience.
• Strong understanding of HR operating models, including shared services, outsourcing, and service delivery optimization.
• Proven experience enhancing employee engagement and well-being through innovative HR strategies and digital solutions.
• Expertise in managing complex projects from strategy to execution, on time, within budget, and with quality.
• Skilled in leading business development leadership and building strong client relationships.
• Contributions to industry thought leadership through writing, speaking engagements, and research.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• tuition_reimbursement
• flexible_scheduling
• professional_development
• employee_stock_purchase_plan