About the position
In this role, you will conduct routine tasks necessary for the administration of HR programs and policies, serving as a key support to HR Business Partners (HRBPs) in addressing employee relations and compliance-related responsibilities. Your support will include triaging inquiries to help manage the workload of designated HRBPs. These inquiries may encompass employee relations, leaves of absence, benefits, policy interpretation, and general HR-related questions. You will be responsible for completing the initial intake of employee relations matters and conducting investigations under the direction of the HRBP as assigned. It is crucial to follow up with urgency to ensure that all matters are resolved promptly and thoroughly. Additionally, you will liaise with other departments to resolve employee requests and questions, maintain resources and templates for the HRBP team, and refresh these resources as necessary to ensure consistency in language and practice. Drafting documents for HRBP review will also be part of your responsibilities. Your role will involve reviewing and analyzing HR data related to employee engagement, onboarding, and turnover for assigned business units. You will produce reports and provide summaries of trends to the HRBP upon request, assisting in identifying any red flags and developing strategies to support leaders. Completing exit interviews and new hire check-ins when assigned, serving as backup coverage for the HRBP team, and assisting with pulse surveys and site visits will also be part of your duties. Furthermore, you will assist in coordinating Employee Assistance Program (EAP) support for critical incidents and provide HR policy guidance and interpretation to the business, ensuring compliance with company policies and employment laws. Maintaining knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, performance management, and employment law will be essential. You will also complete other projects and conduct research for the HR department as needed, performing related duties as assigned.
Responsibilities
- Complete initial intake of employee relations matters and conduct investigations under the direction of the HRBP as assigned.
- Follow up with urgency to ensure matters are resolved promptly and fully.
- Liaise with other departments or functions to resolve employee requests and questions.
- Maintain resources, templates, and trainings for HRBP team, refreshing resources as appropriate.
- Draft documents for HRBP review.
- Review and analyze HR data related to employee engagement, onboarding, and turnover for assigned business units.
- Produce reports and provide summary of trends to HR Business Partner upon request.
- Assist with identifying any red flags and developing strategies to support leaders.
- Complete exit interviews and new hire check-ins when assigned.
- Serve as backup coverage for HRBP team as needed.
- Assist with pulse surveys for centers/schools/departments as needed.
- Conduct site visits when needed.
- Assist with the coordination of EAP support for critical incidents.
- Provide HR policy guidance and interpretation to the business.
- Maintain compliance with company policy and federal, state, and local employment laws and regulations.
- Review policies and practices to maintain compliance when assigned.
- Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, performance management, and employment law.
- Complete other projects and/or conduct research for the human resources department as needed.
Requirements
- Bachelor's Degree or HR Certification - Preferred
- 3 years HR experience (multi-site service industry preferred) - Required
- Ability to effectively leverage appropriate departments and or resources
- Ability to work in a fast-paced environment and handle multiple projects
- Excellent verbal and written communication skills
- Problem-solving skills and resourceful thinking, know when to escalate to the appropriate level of support
- Strong empathy and interpersonal skills, builds effective relationships
- Attention to detail and analytically driven
- Excellent time management and organizational skills with keen attention to detail
- Ability to act with integrity, professionalism, and confidentiality
- Thorough knowledge of employment-related laws and regulations
- Knowledge of Microsoft Office Suite required and HRIS preferred
Benefits
- Health insurance
- 401(k)
- PTO
- Flexible spending
- Childcare discounts
- Education assistance
