HRP&D Project Senior Analyst- PMO

$79,120 - $118,680/Yr

Citigroup - Tampa, FL

Full-time - Mid Level

Tampa, FL

Credit Intermediation and Related Activities

About the position

The HRP&D Process, Design and Re-engineering Project Senior Analyst is a seasoned professional role that plays a critical part in the development and improvement of processes and workflows within the organization. This position requires an in-depth understanding of how various areas integrate within the sub-function and contribute to the overall objectives of the business. The analyst will evaluate moderately complex issues that have substantial potential impacts, necessitating a careful approach to decision-making that involves weighing various alternatives and balancing potentially conflicting situations. Strong analytical skills are essential for filtering, prioritizing, and validating complex information from multiple sources. Additionally, the role demands excellent communication and diplomacy skills, as the analyst will regularly assume leadership roles within teams and be involved in coaching and training new recruits. The responsibilities of this position include coordinating and disseminating information regarding process, policy, and procedure changes, ensuring the successful completion of managed projects. The analyst will apply their disciplinary knowledge to resolve issues, create project plans, and manage stakeholder engagement. They will track project costs, measure performance against standards, and ensure appropriate staffing levels. The role also involves facilitating the transition of systems and processes to minimize operational impacts, acting as a liaison between departments, and regularly reviewing processes to identify gaps and recommend updates. The analyst will provide feedback to leadership regarding risk issues and ensure timely communication of relevant information to stakeholders. This position requires a proactive approach to managing project dependencies, stakeholder engagement, and communication needs, ensuring that all parties are informed and aware of the status of process improvements and corrective actions. The analyst will operate with a limited level of supervision, exercising independence of judgment and autonomy while acting as a subject matter expert to senior stakeholders and team members. Compliance with applicable laws and regulations is paramount, and the analyst must demonstrate sound ethical judgment in all business practices.

Responsibilities

• Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, and central project issue log.
• Ensures resources are assigned to project & monitor commitment.
• Ensures change control is executed throughout project.
• Identifies, documents, and understands project dependencies.
• Identifies key stakeholders who participate in project scope definition.
• Tracks actual project costs, identify variances, and reforecast project costs as needed.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and create project communication plan.
• Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
• Participates in the delivery of internal communications.
• Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
• Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
• Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
• Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
• Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units.
• Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
• Drafts and communicates any staff briefs, including system changes.
• Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Requirements

• 4-8 years of experience in project management or related experience
• Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
• Working knowledge of HR systems, technologies and system work practices.
• Knowledge of HR policies and procedures.
• Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays