HSPD-12: Government Badging & Credentialing Specialist (Cleveland - REF1531T)**

$41,800 - $46,200/Yr

Citizant - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

Professional, Scientific, and Technical Services

About the position

The Government Badging & Credentialing Specialist at Citizant is responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, ensuring compliance with security protocols, and providing excellent customer service to applicants. This role involves coordinating appointments, verifying identities, handling sensitive data, and maintaining accurate records while adhering to data protection regulations.

Responsibilities

• Schedule appointments and service walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answer phone calls and email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to maintain efficiency and accuracy in the enrollment process.
• Accurately collect and document personal information and biometric data from applicants.
• Ensure all required documents and forms are completed and submitted according to guidelines.
• Verify the authenticity of provided documents to prevent fraudulent enrollment attempts.
• Handle sensitive personal information with discretion and adhere to data protection regulations.
• Communicate clearly with applicants about the enrollment process and required documents.
• Provide excellent customer service and manage escalations effectively.
• Maintain accurate records of the enrollment process and prepare tracking spreadsheets.
• Stay updated with relevant policies and participate in training sessions.

Requirements

• Experience with Microsoft Excel for data management and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position is advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• High School diploma or GED certification.

Nice-to-haves

• Prior experience in government credentialing or security processes.

Benefits

• Excellent compensation and benefits package.
• Opportunities for personal and professional development.