HSPD-12: Government Badging & Credentialing Specialist (DC - REF1518V)**

$44,000 - $58,200/Yr

Citizant - Washington, DC

Full-time - Entry Level

Washington, DC

Professional, Scientific, and Technical Services

About the position

The Government Badging & Credentialing Specialist at Citizant is responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, ensuring compliance with security protocols, and providing excellent customer service to applicants. This role involves coordinating appointments, verifying identities, handling sensitive data, and maintaining accurate records, all while adhering to established guidelines and regulations.

Responsibilities

• Schedule appointments and service walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answer phone calls and email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to maintain efficiency and accuracy during the enrollment process.
• Accurately collect and document personal information and biometric data from applicants.
• Ensure all required documents and forms are completed and submitted according to guidelines.
• Verify the authenticity of provided documents to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before enrollment.
• Handle sensitive personal information with discretion and adhere to data protection regulations.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
• Communicate clearly and professionally with applicants about the enrollment process and required documents.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Manage escalation of customer concerns, maintaining a calm and friendly demeanor.
• Maintain accurate records of the enrollment process, including documentation of each applicant's information and enrollment date.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes and customer service skills.

Requirements

• Experience with Microsoft Excel for data management and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position is advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• High School diploma or GED certification.

Nice-to-haves

• Prior experience in customer service or administrative roles.

Benefits

• Excellent compensation and benefits
• Opportunities for personal and professional development