Hub Manager

Ceva Logistics U.S - New York, NY

Full-time - Senior

New York, NY

10,001+ employees

Professional, Scientific, and Technical Services

About the position

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you 'Dare to Grow' with us?

Responsibilities

• Coordinate and provide direction for customer service efforts from all station departments.
• Ensure ongoing customer service and maintain customer relations through focusing on the contract's daily operations based on customer's needs.
• Responsible for attainment of profit objectives of contracts, provide financial analysis and decision making for customer.
• Responsible for the organic growth and development of additional business opportunities with existing customers.
• Ensure safety, maintain quality, establish and monitor cost control programs.
• Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts.
• Work with government departments, social groups, etc.
• Provide leadership in coaching, mentoring, personnel selection, professional development.
• Oversee operations management within the company guidelines.
• Oversee operations schedule and staff in anticipation of customer needs.
• Provide support and guidance to hiring manager.
• Manage the contract staff to assure continued quality service by writing procedures, testing hiring and training managerial and operational personnel.
• Maintain corporate productivity and quality award programs to recognize outstanding performance.
• Encourage use of Performance Management system in all facets of the operation.
• Train managers and other personnel strategically in all areas that will help them achieve the contract goals and objectives and satisfy the customer.
• Establish ongoing programs to ensure continuous improvement.
• Motivate the workforce through Performance Management program.
• Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis.
• Daily administration of contract, including preparation of customer related performance reports and other correspondence.
• Negotiate and enforce collective bargaining agreement where applicable.
• Negotiate resolutions pertaining to conflicts in the workplace.
• Perform other duties as assigned.

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Experience driving revenue growth, retaining customers, and managing profitability of multiple sites.
• In depth, experience based knowledge of managing revenue, budgets, EBITDA, operations problem solving, customer service and managing people.
• PC literate. Proficiency in Microsoft Office, internet, as well as web based specific software applications supporting the supply chain or transportation industry as well as financial applications.
• Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
• Exceptional written and communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
• Experienced in project management methodologies with focus on managing solution driven strategy plans to achieve goals.
• Demonstrated leadership and supervisory skills. Strong interpersonal skills including diplomacy and patience.
• Exceptional planning, time management, collaboration, decision making and organization skills.
• Evidences business acumen in managing multi-site organization, P&L Management, budgeting and forecasting and operational planning and problem solving.
• Ability to think and act strategically.
• Able to champion change and implement new approaches, systems, processes, etc. required to meet strategic objectives for customer growth and profitability.
• Must be able to read, write and speak English fluently.

Nice-to-haves

• Master's Degree.
• Industry experience.

Benefits

• Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.