Human Resource Service Center Specialist - Remote National

$48,360 - $80,579/Yr

Option Care Health - Bannockburn, IL

Full-time - Entry Level

Remote - Bannockburn, IL

5,001-10,000 employees

Ambulatory Health Care Services

About the position

The Human Resource Service Center Specialist is a key support role within the myHRconnect structure, responsible for managing tier 1 HR inquiries and providing exceptional customer service to team members. This position involves resolving questions related to HR policies, employee benefits, and HCM processes, while also assisting in the maintenance of HR content and reporting metrics to improve service delivery.

Responsibilities

• Researches and resolves inquiries submitted to HCM Case Management system, providing responses in a timely fashion.
• Liaises within HR and with other departments to collect necessary information to provide accurate and detailed responses for submitted requests.
• Manages the case management escalation process and ensures SLAs are adhered to.
• Handles tasks that route through Workday Inbox in a timely manner.
• Recommends process/customer service improvements and innovative solutions for more efficient and effective use of Workday and team resources.
• Solicits feedback and identifies overall needs of system users.
• Assists with delivering core HR processes such as onboarding, hiring, terminations, retirements, timekeeping, and program implementations, including benefits, compensation, and performance management.
• May administer other HR systems used for timekeeping, performance, and training management processes.
• Conduct tier 1 troubleshooting and review of team member records in HCM system to assist in answering inquiries through the case management tool.
• Schedules and generates custom reports as needed for stakeholders.
• Generates reports for governmental and compliance reporting (i.e. OSHA, AAP, Safe Harbor, etc).
• Develops and maintains content of HR Articles aimed at proactively deflecting cases and providing valuable resources for team members.
• Establishes and maintains up-to-date functional departmental documentation and standard operating procedures for both HR Operations internal processes and manager/team member job aids.
• Assists with HR Operations team member's projects as needed including administrative support, new functionality, and configuration testing.
• Actively participates in Workday Community, regional user groups, and other forums to stay current in technology changes.

Requirements

• Bachelor's degree in human resources, business administration or related discipline preferred OR a High School Diploma, GED, or Associates Degree and three (3) years of experience in an HR support role.
• 1 or more years of Human Resources service center or customer service experience, providing first level employee support preferred.
• 1 or more years of directly related experience transacting in HR systems such as Workday, PeopleSoft, etc. and first level support activities.
• Knowledge of confidentiality requirements associated with the practice of Human Resources.
• Knowledge of HR administration policies, practices, and procedures pertaining to benefits, payroll, compensation, etc.
• Solid understanding of HR business processes, HR data, HR systems and their interdependencies.
• Strong analytical and problem-solving skills with proven experience in solving problems and identifying recommended solutions.
• Ability to quickly learn new systems, processes, and technology.
• Intermediate proficiency in Microsoft Excel.
• Positive, service-oriented attitude with excellent follow through on issues.
• Ability to work in a challenging business environment demonstrating flexibility by managing numerous priorities.
• Results oriented, highly motivated, able to complete assignments in a timely and accurate manner.
• Ability to document processes and create end user training guides.
• Excellent written/verbal communication skills.
• Ability to establish working relationships with team members at all levels in the organization.
• Ability to effectively manage confidential information.
• Ability to work independently without supervision and work well in a team environment.

Nice-to-haves

• Previous Workday experience
• Previous HR Service Center experience

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance