Human Resource Specialist, Business Team

Liberty Bank & Trust Co - Greenville, SC

Full-time - Mid Level

Remote - Greenville, SC

51-100 employees

Credit Intermediation and Related Activities

About the position

The Human Resource Specialist for the Business Team plays a crucial role in providing comprehensive HR solutions tailored to meet the needs of clients. This position is centered around resolving assigned issues, identifying opportunities for strategic client engagement, and delivering sound guidance in every interaction. The specialist is responsible for coordinating the development and execution of service strategy plans for their assigned client base, ensuring that objectives are met within the agreed timeframe. The incumbent's efforts are aimed at positively impacting client businesses, which in turn fosters retention and growth. This role requires a proactive approach to client relationship management, minimizing requests for assistance while taking prompt action when needed. Effective communication is key in this position, as the specialist must convey ideas, recommendations, and solutions clearly, whether through written or oral interactions. Active listening and the ability to ask clarifying questions are essential skills that enable the specialist to provide appropriate recommendations and responsive service. The role also involves aligning PEO services with client needs by understanding their business plans and operations from an owner's perspective. The specialist will leverage knowledge from various HR disciplines to identify their application and impact on client businesses. Building and sustaining trusting relationships is vital, as the specialist must accurately perceive and interpret emotions and behaviors, managing responses to ensure personal behavior aligns with values and delivers intended results. The role includes identifying legal requirements and government reporting regulations affecting HR functions, ensuring compliance with client policies and procedures. Additionally, the specialist will assist clients in minimizing liability through consultative guidance and training. The Human Resource Specialist will implement programs designed to enhance productivity and reduce liability, focusing on improved communication and best HR practices. This includes developing handbooks, job descriptions, performance management programs, and more. The specialist will influence clients and internal partners to make informed, strategic decisions in a timely manner, leading meetings and making formal presentations as necessary. The role also involves championing change initiatives within the organization and clients' organizations, collaborating with various departments to resolve complex client issues, and educating clients on technical applications. The specialist will utilize company client management systems to capture requests and interactions, share HR solutions with peers, and participate in prospect meetings to provide insights into potential benefits for prospective clients.

Responsibilities

• Resolve assigned issues and identify opportunities to strategically engage clients.
• Provide sound guidance in each interaction to ensure high utilization of human resource services.
• Coordinate the development and delivery of service strategy plans for assigned client base.
• Monitor the execution of plans to achieve agreed-upon objectives within the agreed timeframe.
• Provide value that positively impacts client businesses, resulting in retention and growth.
• Troubleshoot situations and educate clients on HR services.
• Develop partnerships with stakeholders and solicit referrals.
• Use a proactive approach to client relationship management to minimize requests for assistance.
• Communicate ideas, recommendations, and solutions clearly through written or oral interactions.
• Listen actively and ask clarifying questions to enable appropriate recommendations and responsiveness.
• Align PEO services with identified client needs through an understanding of business plans and small business operations.
• Identify legal requirements and government reporting regulations affecting HR functions and ensure compliance.
• Assist clients in minimizing liability by providing consultative guidance and recommending training.
• Consult and proactively follow up with clients to develop, implement, and monitor HR performance management items.
• Implement programs to enhance productivity and reduce liability through improved communications.
• Influence clients and internal partners to make well-informed and strategic decisions.
• Lead meetings and make formal presentations in a clear, concise, and logical sequence.
• Act as a champion of change for initiatives within the organization and clients' organizations.
• Collaborate with various departments regarding technical or complex issues encountered by clients.
• Educate and encourage client usage of technical applications.
• Utilize company client management systems to capture client requests and interactions.
• Share HR solutions, concepts, ideas, and best practices with peers to elevate knowledge and skills.
• Participate in prospect meetings with sales and service team members.

Requirements

• High School Diploma or equivalent is required; Bachelor's Degree is preferred.
• Three to five years of business operations experience.
• Two to three years of Human Resource Generalist experience with emphasis on employee relations is required.
• Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) certification strongly preferred.
• Working knowledge of business drivers for small businesses.
• Multi-tasking and handling priorities effectively.
• Customer service experience in a team environment.
• Effective written and verbal communication skills.
• Effective problem solving and decision-making skills.
• Proficient presentation skills in design and delivery.
• High level of experience and proficiency in project management.
• Proficient use of Microsoft Office programs and ability to learn other applications as needed.
• Ability to solicit referrals from clients.
• Ability to successfully lead a project from start to completion.

Benefits

• Generous paid time off
• Top-tier medical, dental, and vision benefits
• Health & wellness support
• Paid volunteer hours
• Continuous learning programs
• Mentorship opportunities
• Ongoing training