Human Resource Specialist

Insperity - Houston, TX

Full-time - Mid Level

Houston, TX

51-100 employees

Professional, Scientific, and Technical Services

About the position

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We have received recognition numerous times as a top place to work, most recently ranking on U.S. News & World Report's “Best Companies to Work for 2024” list, and Glassdoor's “Best Places to Work in the U.S. 2023” list. There is no better time to be a part of Insperity, and our best work is yet to come. The Human Resource Specialist position is responsible for aligning resources and services to deliver customized Insperity Human Resource (HR) service solutions that result in improved performance management and positively impacts our clients' business. This role involves collaborating with client management and key decision makers to build meaningful relationships and provide guidance as a trusted HR Business Partner. The specialist demonstrates depth and breadth of service and level of care expected with internal and external customers. In this role, the specialist will manage a book of business by consistently contributing to clients' overall success and growth while maintaining high customer satisfaction and retention. They will advise client management and key decision makers utilizing in-depth knowledge of employee relations, legislation interpretation and application, benefits, wage and hour, employee performance management and development. The specialist will also analyze trends by leveraging internal partners and resources to develop solutions, programs, and policies to ensure compliance and mitigate risk. Additionally, they will deliver performance management guidance, collaborate to improve work relationships, and ensure all client interactions are properly documented in the appropriate management systems.

Responsibilities

• Manages a book of business by consistently contributing to clients' overall success and growth while maintaining high customer satisfaction and retention.
• Advises client management and key decision makers utilizing in-depth knowledge of employee relations, legislation interpretation and application, benefits, wage and hour, employee performance management and development.
• Collaborates with client management and key decision makers on alignment of HR business strategy and goals.
• Consults with client management and key decision makers on HR-related issues, suggests new HR strategies, and provides HR guidance when appropriate.
• Evaluates and anticipates HR-related needs and strategizes with client management and key decision makers on HR-related needs.
• Analyzes trends by leveraging internal partners and resources to develop solutions, programs, and policies to ensure compliance and mitigate risk.
• Cultivates relationships across internal and client partners to deliver value-added service and solutions to client management and key decision makers.
• Manages and resolves complex employee relations issues by conducting effective, thorough, and objective investigations.
• Maintains comprehensive knowledge of legal requirements related to day-to-day management of employees to reduce legal risks and ensure regulatory compliance; engages with internal support teams including DE&I, FLSA, background screening, benefits, and COEs.
• Delivers performance management guidance to client management and key decision makers, including conflict resolution, coaching, counseling, career development, and disciplinary actions.
• Collaborates with client management and key decision makers to improve work relationships, build morale, and enhance teamwork to advance employee retention.
• Delivers HR policy guidance, interpretation, and best practice recommendations.
• Provides guidance and input on organizational structure and strategizes with client management and key decision makers on workforce and succession planning.
• Participates in evaluation and identification of training needs for client management and key decision makers to ensure training objectives are met.
• Proactively engages with client management and key decision makers to continually understand evolving organizational strategy and goals.
• Ensures all client and client-related interactions are properly and timely documented in the appropriate client management systems and databases.

Requirements

• Bachelor's Degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
• Two to five years of related Human Resources experience is required.
• Professional or Senior Professional in Human Resources (PHR, SPHR) and/or SHRM Certified Professional or Senior Professional (SHRM-CP, SHRM-SCP) certification preferred.
• Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state, and local laws and regulations.
• Strong customer service experience in a team environment.
• Strong business acumen.
• Adaptive, resilient, and able to negotiate, and influence behavior toward positive outcomes.
• Strong time management, detail-orientation, and organizational skills with the ability to effectively multi-task and prioritize.
• Project management skills and experience managing multiple projects.
• Communicates tactfully and effectively, verbally and in writing, with all levels of an organization and maintains effective work relations with those encountered in the course of employment.
• Able to communicate to a wide audience and translate complex human resources issues and concepts into understandable terms.
• Effective problem solving/decision making skills.
• Proficient in the design and delivery of formal and informal presentations.
• Proficiency with Microsoft Office programs and demonstrated ability to learn other applications as needed.

Nice-to-haves

• Experience with HR software and systems.
• Knowledge of additional HR certifications or training programs.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance