Human Resources and Office Coordinator

About the position

The Human Resources (HR) and Office Coordinator is a key member of the team that delivers HR services to Partners In Health (PIH) U.S.-based employees as well as supports the administrative functions of the PIH Boston office. The Coordinator has primary responsibility for implementing core HR processes, serving as a primary liaison to vendor partners, and will be responsible for other HR projects as needed. This role will also support the administration and operational needs of the Boston office to ensure organizational effectiveness, efficiency, and safety. This role presents an opportunity to work on a collaborative team, interface with PIH employees around the world, and develop and enhance a wide variety of skills in service to a global organization that is relentlessly committed to improving the health of the poor and marginalized.

Responsibilities

• Manage onboarding and offboarding processes, process documentation for PIH staff (including role changes, reclassifications, progressions and promotions, etc.), and lead new hire orientation, including Passport Orientation sessions.
• Communicate HR programs and policies to U.S.-based employees and managers and PIH's U.S. expatriate population; serve as a knowledgeable resource to staff and partners and provide timely and proactive support to address staff questions, including managing our HRHelp inbox, regular all-staff bulletin, etc.
• Manage department scheduling and support the team in planning and logistics related to staff meetings and convenings.
• Coordinate administrative tasks related to international and temporary assignments as needed.
• Lead and participate in HR and cross-team projects as needed, including conducting research, preparing documents, managing event logistics, and tracking deliverables.
• Work collaboratively with supply chain, IT, and Development departments to oversee procedures for management and distribution of incoming and outgoing supplies, mail, and packages.
• Manage organizational relationships with vendors who provide services to the office, including building management, office cleaners, and office suppliers, among others.
• Provide onsite support for meetings and convenings during business hours for all departments based on organizational need.
• Serve as the primary contact for all stakeholders - internal and external - who interface with the office space, including management of building access via online system.

Requirements

• Bachelor's degree, and 1-2 years of relevant experience required; or 2-3 years relevant experience, working in human resources and office coordination preferred.
• Exceptional organizational and analytical skills.
• Strong customer service orientation, with a proactive and helpful mindset.
• High proficiency in working with information and technology systems.
• Good problem-solving and decision-making skills.
• Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and countries.

Nice-to-haves

• Proficiency in French, Haitian Kreyol, or Spanish is a plus.
• Interest in social justice is strongly desirable.

Benefits

• 401(k) plan with employer match.
• Medical, dental, vision, short-term and long-term disability insurance, and basic life insurance plans for the employee and the employee's eligible dependents.
• 15 days of vacation, 12 sick days, 3 personal days, and 3 volunteer days.
• Paid time off during the week between Christmas and New Year's Day, the week of July 4th, and 11 additional holidays annually.