Human Resources Coordinator/Payroll Specialist

$42,661 - $45,074/Yr

Unclassified - Allendale Charter Township, MI

Full-time - Entry Level

Allendale Charter Township, MI

About the position

The HR Generalist Coordinator at GVSU Laker Food Co is responsible for providing exceptional customer service to employees, managers, and the HR community regarding a wide range of HR-related topics. This includes inquiries related to HR policies, staffing, benefits, and performance management. The role involves performing various administrative, transactional, and data/records management activities that support HR and HRIS functions. Key responsibilities include processing life-cycle transactions such as onboarding, status changes, compensation adjustments, and separations. The HR Generalist Coordinator III will also be tasked with ensuring that all inquiries are resolved efficiently by accessing information from multiple HR systems and triaging general inquiries to the appropriate work category. In addition to customer service, the HR Generalist Coordinator will process transactions by collecting necessary information or documentation from employees, managers, or HR. They will respond to help requests regarding navigation of the HR Portal and other HR-related systems, and perform quality assurance reviews on both electronic and manual transactions. Collaboration with Payroll and other Centers of Excellence (COEs) is essential to resolve any issues that arise. The coordinator will also be responsible for processing weekly payroll for both student and full-time employees, providing financial reports to the district controller as needed. This role requires a proactive approach to problem-solving and the ability to adapt to changing job duties as necessary.

Responsibilities

• Provide excellent customer service in response to phone and online inquiries from employees and managers.
• Resolve inquiries by accessing information in multiple HR systems.
• Triage general inquiries to ensure accurate work category is assigned.
• Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as needed.
• Process transactions by collecting required information or backup documentation from the employee, manager, or HR.
• Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.
• Perform quality assurance reviews on electronic and manual transactions.
• Partner with Payroll and other COEs to resolve issues as appropriate.
• Process weekly student and full-time payroll and provide financial reports to the district controller as necessary.

Requirements

• Strong computer/technical skills, especially in Microsoft Excel.
• Bachelor's degree in HR or a related field strongly preferred.
• Knowledge of HR concepts and terminology.
• Effective verbal communication skills.
• Confirmed customer service orientation.
• Confident phone presence.
• Solid ability to grasp information quickly and probe optimally when required.
• Excellent organizational skills and the ability to prioritize requests and duties.
• Attention to detail.
• Ability to remain positive under pressure.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance