Human Resources Generalist (Employee Relations Specialist)

$60,000 - $68,000/Yr

IntouchCX - Mesa, AZ

Full-time - Mid Level

Mesa, AZ

5,001-10,000 employees

Administrative and Support Services

About the position

The Human Resource Generalist (Employee Relations Specialist) is responsible for providing positive employee relations through various functions in support of operational goals and objectives for overall organizational success. This role involves managing internal inquiries, assisting with performance management, engaging with operations, and handling employee relations issues.

Responsibilities

• Manage internal inquiries with internal stakeholders in a timely manner for overall positive relationships
• Assist operations with performance management process and discussions
• Engage with operations by participating in meetings to support goals and objectives
• Work with employees on requests for various leaves including medical and family leaves, as well as accommodation requests
• Engage with Operations on all Employee Relations issues and concerns
• Policy administration
• Conduct investigations on concerns submitted from employees
• Conduct special projects and other HR duties as assigned
• General office management and administration

Requirements

• High school diploma or equivalent is required
• Secondary education in Human Resources, CPHR/CPHR Candidate/SHRM Designation preferred
• Experience in a large organization or supervisory level experience in small organization
• Must have minimum of 3-5 years of HR experience in a fast-paced environment
• Demonstrate expertise in developing and maintaining relationships with a diverse group of internal and external stakeholders
• Above average verbal and written communication skills - to facilitate to large groups, handle difficult conversations and speak accurately, use proper grammar, good enunciation
• Strong analytical, problem solving and decision-making skills
• Demonstrate good listening, patience, and collaborative skills
• Must be able to self-manage daily duties and time in a fast-paced, dynamic, and ever changing environment; ability to adapt to change
• The ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Service oriented with a focus and understanding on the client's needs
• The ability to have an innovation spirit and think outside the box

Benefits

• Industry-leading medical, vision, and dental benefit plans paid by the employee
• Paid time off and sick time leave benefits (where applicable by legislation)
• Amazing career growth opportunities