Human Resources Generalist

Cheesecake Factory - Calabasas, CA

Full-time - Mid Level

Calabasas, CA

10,001+ employees

Food Services and Drinking Places

About the position

The Human Resources Generalist at The Cheesecake Factory plays a crucial role in supporting both restaurant management and staff while upholding the company's culture. This unique onsite position ensures that the Generalist is accessible to both management and staff, facilitating efficient HR functions. The Generalist will manage, support, and coordinate various operational and HR responsibilities, including oversight and review of manager and staff scheduling, effective onboarding, operational training schedules and certifications, compliance programs, timely performance reviews, and staff engagement efforts. In this role, the Generalist will handle HR-related tasks such as wage analysis, staff relations investigations, rollout of HR programs, overseeing specific HR training as required, conducting various HR audits, and interpreting and applying company policies and procedures while providing guidance to management on disciplinary actions. The Generalist will thrive by managing and coordinating employee scheduling, orientation, and onboarding processes, ensuring new hires start their journey with clarity and confidence. They will oversee the first 60 days of new hires, working with Operations to craft training schedules and cross-training certifications that empower employees to excel and grow within the company. Additionally, the Generalist will conduct audits to ensure adherence to training programs and labor laws, mitigating risks and upholding the highest standards of compliance. They will promote and reinforce the company's culture, values, and ethical standards in all interactions, serving as a cultural ambassador and fostering a positive and inclusive work environment. The role also involves handling investigations, employee relations, and benefits issues with tact, diplomacy, and sound judgment, navigating complex situations to achieve fair and effective resolutions.

Responsibilities

• Oversee the first 60 days of new hires, including training schedules and cross-training certifications.
• Partner with various cross-functional departments to support the development of initiatives.
• Facilitate manager development and professional development plans (PDP).
• Conduct audits and ensure compliance with training programs.
• Organize and manage recognition programs, events, and outings.
• Participate in the Safety Committee.
• Partner with Senior Operators on performance reviews and salary increases.
• Provide HR training and lead employee engagement efforts.
• Create, review, and ensure consistency in corrective actions (C&C).
• Manage work restrictions and the interactive process.
• Resolve benefits issues and educate staff on benefits enrollment.
• Oversee I-9 and E-Verify processes, and handle unemployment insurance (UI) claims.
• Conduct HR audits and reporting, working closely with the Director of Operations.
• Conduct thorough investigations into staff complaints and document findings.
• Ensure investigations are conducted confidentially, fairly, and in compliance with company policies and legal requirements.

Requirements

• BA or BS degree preferred, or equivalent experience.
• Minimum of 3 years of experience in Human Resources/Employee Relations/Investigations with a strong understanding of best practices.
• Must be bi-lingual (English/Spanish).
• Knowledge of state and federal laws governing HR practices, ensuring compliance in all activities.
• Strong problem-solving skills: ability to analyze issues, propose solutions, and implement effective resolutions.
• Effective communication skills: ability to influence without authority and communicate effectively across levels and departments.
• Proven track record in handling varied projects effectively, demonstrating strong project management and organizational skills.
• Proficiency in Microsoft Word, Excel, and Outlook, with the ability to utilize technology for efficient documentation and communication.
• Self-motivated and well-organized, capable of thriving in a fast-paced environment while managing multiple priorities.
• Ability to resolve complex situations with sound judgment and critical thinking.
• High level of tact, diplomacy, discretion, and empathy to cultivate the value, 'People Our Greatest Resource.'
• Excellent verbal and written communication skills, including proficient report writing capabilities.
• Collaborative team player, contributing effectively to group projects and initiatives.
• Ability to work on-site and across multiple shifts.

Nice-to-haves

• PHR/SPHR certification preferred, demonstrating advanced knowledge and commitment to HR best practices.
• Experience in HR within the restaurant/retail/hospitality industry, providing valuable insight into specific industry challenges and dynamics.