Mass Markets - Las Cruces, NM
posted 4 months ago
The Human Resource Administrator position at MCI is designed for an experienced HR generalist who will play a crucial role in supporting and executing various people initiatives. This role emphasizes the importance of promoting positive employee relations and retention while ensuring compliance with state and federal regulations. The ideal candidate will be a charismatic public speaker, friendly, creative, and highly reliable, with a strong work ethic. Experience in call center operations or client services is preferred, as this position requires a deep understanding of the unique challenges faced in these environments. In this full-time, on-site role, the HR Administrator will partner with team leaders to implement HR strategies that focus on employee training, organizational effectiveness, workforce planning, and employee engagement. The successful candidate will be responsible for managing a broad spectrum of HR processes and will need to translate business priorities into effective HR solutions. This includes performing timely and accurate entries into HRIS databases, ensuring fair and consistent policy administration, and maintaining employee records in compliance with legal requirements. The HR Administrator will also be tasked with monitoring employee engagement through a hands-on approach, which may involve remote interactions. They will perform employee relations functions, including problem-solving and dispute resolution, and will need to adapt to a rapidly changing work environment. A passion for innovative HR solutions and process improvement is essential, as is the ability to manage multiple priorities effectively. Excellent organizational and interpersonal skills are critical for success in this role, as the HR Administrator will be expected to drive effective employee relations, retention, and reward programs.