Human Resources Generalist

Spectrum - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

10,001+ employees

Telecommunications

About the position

Spectrum Mobile's Human Resource team is searching for an HR Generalist who will serve as the first point of contact for HR issues in a fast-paced call center environment. This role is crucial in providing guidance on employee relations issues and assisting employees through the leave of absence process. The HR Generalist will ensure that company policies are administered fairly and consistently, effectively communicate necessary changes to policies and procedures, and perform various employee relations functions. This includes support and counseling regarding personnel and job-related conflicts, problem-solving, dispute resolution, and managing employee performance issues. The HR Generalist will also conduct employee-related investigations as necessary and handle workers' compensation processes, ensuring compliance with safety regulations. In addition to these responsibilities, the HR Generalist will coordinate the administration of all Leave of Absence programs and processes, including the Transitional Work Program and Accommodations Process. They will conduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits-related programs as needed. Training for employees and supervisors on benefits, policies, procedures, and the prevention of harassment and discrimination will also be part of the role. The HR Generalist will ensure timely and accurate entries to the HRIS database and payroll for the designated client group, perform audit and compliance functions, and maintain employee records in compliance with state and federal requirements. The ideal candidate will have a Bachelor's degree in Human Resources, Business, or a related field, along with at least 2 years of HR Generalist experience. Experience in a call center environment is preferred, as is a strong background in handling employee relations issues and administering employee engagement programs. Certifications for Human Resource Professionals (PHR, SPHR) or HR-specific coursework are also preferred. The HR Generalist will be expected to work 100% onsite at the call center office in Garfield Heights, OH, with a standard work schedule of 9:00 am - 6:00 pm, Monday through Friday.

Responsibilities

• Ensure Company policies are administered fairly and consistently throughout the area of responsibility
• Effectively communicate and execute necessary changes to policies and procedures
• Perform employee relations functions including support and counseling regarding personnel and job-related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests
• Conduct employee related investigations as necessary
• Handle workers compensation, first report of injury database and safety regulations process
• Coordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations Process
• Conduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as needed
• Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination
• Ensure timely and accurate entries to the HRIS database
• Ensure timely and accurate payroll entry for designated client group
• Perform audit and compliance functions as requested on items such as audit reports verification, commission reports and payroll information
• Maintain employee records in compliance with state and federal requirements
• Participate on various HR committees established to resolve employment challenges as needed
• Assist in the management and execution of bonus plans, merit processes, and routine/special request reports
• Assist in the annual budget planning process as needed
• May recruit and staff from internal and external sources
• Perform all other duties as requested

Requirements

• Bachelor's degree in Human Resources, Business, or a related field
• 2+ years of HR Generalist experience
• Prior experience working in a call center environment is a plus
• Strong background in handling employee relations issues and administering employee engagement programs
• Certifications for Human Resource Professionals (PHR, SPHR), or HR specific coursework preferred
• Experience with administering FMLA, ADA, corrective actions preferred
• Demonstrated presentation skills for a group in a classroom setting preferred

Nice-to-haves

• Experience in employee engagement programs
• Knowledge of local, state and federal employment laws and procedures
• Knowledge of staffing and employment practices
• Consultative and coaching skills

Benefits

• Comprehensive package that rewards employees for their contributions
• Support for all aspects of employee well-being
• Opportunities for career growth and advancement