Human Resources Generalist

$30,000 - $40,000/Yr

Mci World - Wichita, KS

posted 5 months ago

Full-time - Mid Level
Wichita, KS
5,001-10,000 employees
Administrative and Support Services

About the position

The Human Resource Administrator position at MCI is a full-time role focused on supporting and executing people initiatives that promote positive employee relations and retention. The successful candidate will ensure compliance with state and federal regulations while providing comprehensive HR support. This role requires a charismatic public speaker who is friendly, creative, and highly reliable, with a strong work ethic. Experience in call center operations or client services is preferred, as this position is local and on-site, necessitating regular attendance at one of the company's locations. The HR Administrator will partner with team leaders to implement HR strategies that focus on employee training, organizational effectiveness, workforce planning, and employee engagement. They will also manage various HR processes and programs, ensuring that business priorities are translated into effective HR strategies. In this role, the HR Administrator will perform general HR support in collaboration with operations, ensuring timely and accurate entries into HRIS databases. They will administer policies fairly and consistently, conduct audits and compliance functions, and maintain employee records in accordance with state and federal requirements. The position also involves monitoring employee engagement, performing employee relations functions, and adapting to a rapidly changing work environment. The ideal candidate will have a passion for innovative HR solutions and process improvement, as well as the ability to manage a high volume of work while maintaining excellent organizational and interpersonal skills.

Responsibilities

  • Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
  • Perform general HR support in partnership with operations.
  • Ensure timely and accurate entries to the HRIS databases.
  • Administer policies fairly and consistently throughout the area of responsibility.
  • Perform audit and compliance functions as requested on items such as audit reports verification and payroll information.
  • Maintain employee records in compliance with state and federal requirements.
  • Communicate and execute necessary changes to policies and procedures.
  • Understand business goals and recommend effective HR strategies.
  • Monitor employee engagement with a 'hands-on' approach that may include remote interactions.
  • Perform employee relations functions, including problem-solving and dispute resolution.
  • Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies.
  • Drive effective employee relations, retention, and reward programs.
  • Manage multiple priorities effectively.

Requirements

  • 2+ years of experience as an HR Generalist.
  • Bachelor's degree in Human Resources, Business, or related field or equivalent experience.
  • Exceptional interpersonal & communication skills.
  • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint.
  • Understanding of training tools and techniques.
  • Possess effective conflict resolution skills.
  • Possess time management, planning, organizational and multi-tasking skills.
  • Excellent presentation skills (oral and written).
  • Ability to work in a professional but fast-paced environment.
  • Excellent planning, management, and coordination skills.

Nice-to-haves

  • Military, local, state or federal government experience is a plus.
  • Experience working in a contact center environment is a plus.
  • Graduation from an accredited two-year or four-year college or university is a plus.
  • SHRM-SCP or similar certification is a plus.

Benefits

  • Paid Time Off
  • Medical, Dental, and Vision Coverage Options
  • Regular Raises
  • Work-at-Home Opportunities
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests
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