Human Resources Help Desk Coordinator

$51,314 - $73,861/Yr

Mason General Hospital - Prince Frederick, MD

Part-time - Entry Level

Prince Frederick, MD

Hospitals

About the position

The Human Resource Help Desk Coordinator at Mason General Hospital serves as the first point of contact for all HR-related inquiries from workforce members. This full-time position involves answering and triaging questions and requests, ensuring compliance with relevant laws, and maintaining confidentiality of employee information. The role also includes participation in performance improvement activities and managing various HR administrative tasks.

Responsibilities

• Triaging HR-related questions from walk-in visitors, phone calls, and emails.
• Answering routine HR-related questions using advanced critical thinking skills.
• Providing professional and courteous replies in person, via phone, and email.
• Routing complex inquiries to subject-matter experts within the HR team or other departments as needed.
• Tracking all incoming activity and resolutions in the HR ticketing system.
• Verifying internal transfers and terminations are processed accurately and notifying payroll and relevant parties.
• Updating pay grades and processing name changes, including I9 documentation.
• Uploading current employee rosters for monthly re-screening in OIG and SAM databases.
• Generating monthly birthday lists and preparing birthday cards for workforce members.
• Ensuring new hires have electronic access to correct job descriptions prior to orientation.
• Auditing new hire payroll to ensure correct application of pay components and checking labor law postings.

Requirements

• Three years of prior experience working in an office environment.
• Prior experience in a hospital or healthcare organization is strongly preferred.
• One year of prior experience in Human Resources is strongly preferred.
• Strong organizational skills.
• Excellent time- and priority-management skills.
• Goal-oriented with attention to detail.
• Proficient in MS Excel, Word, and Outlook.
• HRIS experience is strongly preferred.
• Fluent in reading, writing, and speaking English.
• Excellent written, verbal, and interpersonal communication skills.
• Respect for the rights and confidentiality of others.
• Ability to present information concisely and effectively, both verbally and in writing.
• Ability to work independently with minimal supervision.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with HRIS systems.

Benefits

• Medical, Dental & Vision Insurance
• Retirement/Deferred Compensation plans with employer contributions
• Paid Time Off, accruing up to 8 hours per bi-weekly pay period
• Life Insurance
• Employee Assistance Program
• Mental Health & Wellness resources
• Tuition Assistance Program
• Flexible Spending Account
• Short & Long term disability insurance