Human Resources - L&D Training Specialist

Kings Dominion - Doswell, VA

Full-time - Entry Level

Doswell, VA

Amusement, Gambling, and Recreation Industries

About the position

Join the amazing team at Kings Dominion & Soak City, Virginia's premier destination for fun, where you will play a vital role in the Learning & Development (L&D) department. As an L&D Training Specialist, you will be responsible for overseeing and leading the department to ensure that employee onboarding, training classes, and the learning management system are functioning properly and efficiently. This position is crucial for developing future training content and materials that will enhance the skills and knowledge of our employees. In this role, you will lead, develop, and coach staff on the L&D team while collaborating closely with the Operations Supervisor of L&D and management. You will instruct and lead classes in both classroom and virtual settings for employees and front-line park leaders, ensuring that all training sessions are engaging and informative. Additionally, you will organize, facilitate, and assist with trainings taught by other instructors or representatives, providing valuable feedback to refine and enhance park offerings. Your responsibilities will also include evaluating, coaching, and mentoring classroom trainers on their public speaking and teaching skills, ensuring compliance with company policies and legal regulations. You will assist the L&D team with the creation of training content as needed and manage record keeping, auditing, payroll, and reporting for employee compliance with required classes and courses. Furthermore, you will help manage inventory stock levels and supplies for the department, complete special projects assigned by park leadership, and motivate Associates to maintain a positive service-focused culture. As a key member of the team, you will coordinate and communicate effectively with park Associates, HR management, park leadership, and vendors, and assist in other areas of the Staff Services Division as needed. This position offers a unique opportunity to contribute to a vibrant workplace culture while ensuring that our employees receive the training and support they need to succeed.

Responsibilities

• Lead, develop, and coach staff on the L&D team.
• Instruct and lead classes in both classroom and virtual settings for employees and front-line park leaders.
• Organize, facilitate, and assist with trainings taught by other instructors or representatives.
• Facilitate and lead Associate discussions, focus groups, and solo/group activities.
• Provide class/course feedback to help refine and enhance park offerings.
• Evaluate, coach, and mentor classroom trainers on their public speaking and teaching skills.
• Ensure compliance with company policies and legal regulations/guidelines.
• Assist the L&D team with the creation of training content as needed.
• Assist with record keeping, auditing, payroll, and reporting for employee compliance with completing required classes/courses.
• Help manage inventory stock levels, supplies, and their proper storage for the department.
• Complete special projects as assigned by park leadership.
• Motivate and instill in Associates positive service focused expectations and understanding.
• Be a positive culture champion for the park and the Staff Services Division.
• Properly coordinate and communicate with others including but not limited to park Associates, HR management, park leadership, and vendors.
• Assist in other areas of the Staff Services Division as needed as well as in the park if the business requires.

Requirements

• Must be 18 years of age or older.
• Prior training, instructor, and/or public speaking required.
• Bachelor's degree (or actively in progress) strongly preferred, especially a degree in an educational, training, organizational, or business field.
• Prior leadership, supervision, or management experience a plus.
• Prior instructional design or class/course/presentation building a plus.
• Prior human resources or administrative experience a plus.
• Must be able to work flexible hours including days, evenings, weekends, and holiday periods as required to meet the needs of the business.
• Must have strong presentation/public speaking skills as well as confidence with speaking in front of large groups for long periods of time.
• Must have excellent verbal and written communication skills.
• Must have strong organizational, time management, and prioritization skills as well as ability to multi-task in completing several projects in tangent.
• Proficient in Microsoft Office (to include Word, Excel, and Powerpoint) and have the ability to quickly learn computer based applications.
• Problem solver who can formulate solutions and properly convey those solutions to leadership.
• Flexible and willing to gain a broader knowledge of Human Resources procedures.
• Ability to provide exceptional service when interacting with employees, coworkers, guests, and others.
• Ability and confidence to coach, counsel, mentor, and influence staff, Associates, coworkers, park Leaders, and others.
• Ability to work independently of constant supervision.
• Ability to work in fast-paced and rapidly changing office/theme park environment.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
• Possess a current and valid driver's license and submit it upon request.

Nice-to-haves

• Prior leadership, supervision, or management experience a plus.
• Prior instructional design or class/course/presentation building a plus.
• Prior human resources or administrative experience a plus.

Benefits

• FREE admission and parking to over thirteen Cedar Fair legacy parks.
• Complimentary tickets for family and friends.
• Discounts on food and merchandise.
• Access to fifty plus employee appreciation events and giveaways throughout the year.