Human Resources Manager

Gategroup - New Orleans, LA

Full-time - Mid Level

New Orleans, LA

Food Services and Drinking Places

About the position

The Human Resources Manager acts as a vital human resources business partner to the General Manager(s) of one or multiple units within a designated geographic area. This role is essential in aligning human resources strategies with business objectives, ensuring that the workforce is effectively managed to meet operational goals. The HR Manager will partner closely with the General Manager to understand the specific needs of the operating unit and implement human resources strategies that support these objectives. This includes developing programs aimed at employee retention and driving division-wide HR strategies into the units. In addition to strategic partnership, the HR Manager will collaborate with operations and training functions to identify training needs and provide input on training approaches and content. The role also involves working with recruiting functions to understand workforce needs, actively participating in the recruitment of union hourly employees, and supporting recruitment for both exempt and non-exempt positions. As the primary employee and labor relations manager, the HR Manager will mediate and resolve employee disputes and union grievances, ensuring a harmonious workplace environment. The HR Manager will provide counseling and training for unit management in areas such as labor relations, EEO, affirmative action, and discrimination. They will also interpret company policies and ensure their consistent application in compliance with local, state, and federal laws, as well as applicable collective bargaining agreements. The role requires responding to employment-related claims from various government agencies and recommending settlements or defenses based on thorough investigations. Overall, the HR Manager is responsible for accomplishing the human resources and organizational mission by completing related results as needed.

Responsibilities

• Partner with General Manager to understand business objectives and identify corresponding human resource needs.
• Implement human resources strategy to support business objectives.
• Develop programs that support employee retention in collaboration with Operations and other key functions.
• Drive division-wide human resources strategy, programs, and processes into units.
• Identify training needs and provide input on training approaches and content in partnership with operations and training functions.
• Participate in recruiting union hourly employees and support recruitment for exempt and non-exempt positions.
• Serve as the primary employee and labor relations manager to mediate and resolve employee disputes and union grievances.
• Provide counseling/training for unit management in labor/employee relations, EEO, affirmative action, and discrimination.
• Interpret policies and ensure accurate application of company policies and procedures, local, state, and federal laws, and collective bargaining agreements.
• Respond to employment-related claims from government agencies and recommend settlements or defenses based on investigations.

Requirements

• Bachelor's degree from a four-year college or university preferred.
• 5 years of experience in progressively responsible human resource roles, with at least 2 years in Labor Relations and Employee Relations.
• At least 2 years of experience managing HR staff.
• Experience recruiting in transportation, hospitality, manufacturing, or food service environments is highly desirable.
• Demonstrated knowledge of state and federal employment law.
• Strong interpersonal skills, highly organized, action-oriented, and collaborative.

Nice-to-haves

• Multi-lingual skills highly desirable.
• Experience in business acumen and effective relationship building.
• Skills in negotiation and establishing metrics for human resources performance.